IT Technical Support Team Lead

About Playtech                             

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtech.com and www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

We are looking for a dynamic and experienced IT Technical Support Team Leader to join our team at Playtech's new Brazilian Live Studio in Sao Paulo - SP. If you are passionate about technology, thrive in a fast-paced environment, and have a knack for leading and motivating teams, we want to hear from you!

Your Influential Mission: You Will…

• Coordinate and supervise the daily operations of the IT team.
• Create monthly work schedules and maintain daily attendance records.
• Manage and motivate the team to achieve targets and improve service quality.
• Organize monthly team meetings and individual performance reviews.
• Foster a positive and cohesive working environment.
• Plan and participate in training for new and existing employees.
• Prepare and submit reports as required by management.
• Ensure compliance with internal rules and procedures.
• Develop new procedures and manuals as needed.
• Collaborate with other Playtech units on new products, bug fixes, and customer connections.
• Monitor, diagnose, and resolve issues with production-related services and hardware.
• Oversee the launch of new live products.
• Manage and configure production-related services and hardware.
• Stay updated on IT trends and integrate new solutions to enhance service availability.
• Ensure tasks and projects are completed on time.
• Represent the company with professionalism and confidentiality.
• Report significant issues to management promptly.
• Perform other duties as assigned by management.
• Travel will be required specially at the beginning for training purposes and when and as required.
• Have great hands-on experience in all areas to be able to cover and support any team member.
• Exhibit great time management and flexibility as it is a must for the role.

Components for Success: You…

• Hold a degree in Information Technology or a related field.
• Have at least 5 years of hands-on experience in the IT field.
• Possess a minimum of 3 years of managerial experience and practical knowledge of management and mentoring principles.
• Have strong English language skills (speaking, reading, writing).
• Demonstrate excellent networking and communication skills.
• Can coordinate and manage a team effectively.
• React quickly to different situations and solve problems efficiently.
• Exhibit high stress resistance and the ability to work independently.
• Have strong project management, multitasking, and decision-making skills.
• Show great attention to detail and organizational skills.
• Are diplomatic and discrete.
• Understand and use IT technical terminology and industry standards.

You’ll Get Extra Points for…

• Previous experience in broadcasting.
• Experience with integrating new IT products and solutions.
• Strong cooperation skills and the ability to handle conflicts.
• Familiarity with IT industry regulatory requirements and technical documentation.
• High accuracy and strong attention to detail.
• Ability to learn quickly and adapt to new challenges.

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current experience in IT Technical Support or related fields, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

IT Live Studio Team

Join our dedicated IT team at Playtech's new Brazilian Live Studio where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.