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Technical Support Engineer (Asian timezone)

Bavaria, Germany (Remote)

Technical Support Engineer (Asian timezone)

1 Week ago • All levels • Administrative • Undisclosed

About the job

2 skills required for this role

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jira

communication

Job Description

As a Technical Support Engineer covering Asian time zones, you'll be the first point of contact for clients, providing timely and effective resolution of technical issues via Skype, JIRA Service Desk, and email. Responsibilities include guiding users, troubleshooting, collaborating with internal teams to enhance customer experience, logging inquiries, escalating issues, analyzing product malfunctions, identifying customer needs, and gathering feedback. Adherence to strict SLAs for response and restoration times is crucial. This full-time, fully remote freelance/independent contractor position requires experience in customer support, help desk software, and remote support tools. Fluency in English is essential, with additional languages a plus. Excellent communication and problem-solving skills, along with patience and professionalism, are vital for handling challenging cases.

Must have:

Customer support experience
Help desk software proficiency
Fluent English
Problem-solving skills
Adherence to SLAs

Good to have:

Gambling industry familiarity
Additional languages

Perks:

100% remote work
Competitive package
Dog-friendly offices
Family-friendly policies
Career growth opportunities
Zestful working environment
Knowledge sharing
Dynamic culture
Company social events

About the role

As a Technical Support Specialist covering Asian time zones, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.

Responsibilities

Provide the highest level of customer service to our customers in the Asian region via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
Log inquiries of customers and escalate accordingly
Analyze and report product malfunctions
Identify customer needs and assist with using specific features
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with Stakeholders

Requirements

Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Fluent English is a must, additional languages are a plus
Excellent communication and problem-solving skills
Patience and professionalism when handling tough cases

Nice to have

Familiarity with gambling industry is a plus

Good to know

This is a full-time, fully remote, freelance/independent contractor position
Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

We’re a 100% remote-first company, offering a best-in-class remote experience
Competitive package
Dog-friendly offices in Berlin and Malta
Family-friendly policies
Career growth opportunities
Zestful working environment
Knowledge sharing opportunities
Dynamic culture surrounded by industry experts
Company social events for team bonding

Contact

HR Team

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About The Company

Booming games

14 Active Jobs

We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry.

From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more.

Find out more at booming-games.com

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