Trust & Safety Specialist

Our Story and Purpose

Linden Lab develops platforms that empower people to create, connect, and thrive through transformative virtual experiences. Since our founding in 1999, we’ve been at the forefront of the creator economy, building platforms that inspire limitless imagination and innovation.

In 2003, we revolutionized the virtual world with the launch of Second Life—a vibrant, user-driven community where creativity knows no bounds. With nearly two billion user creations and a flourishing $500 million economy, Second Life continues to be a global hub for collaboration, self-expression, and entrepreneurship.

We believe our strength lies in diversity—of perspectives, experiences, and ideas. Our values are rooted in organizational health, strengths-based leadership, and the belief that collaborative teams are stronger than individuals.

At Linden Lab, you’ll be at the cutting edge of virtual worlds, shaping the future of immersive experiences. Whether you’re building innovative tools or fostering a welcoming community, you’ll find a place to belong, thrive, and be unapologetically yourself. We invite you to come as you are.

Your Mission

This location-specific role is tied to our Atlanta worksite and requires a fully on-site schedule. Employees in this role must work in person at our Duluth, GA office five days per week, with schedules that may include weekends based on business needs.

As a Trust & Safety Specialist for Second Life, you will be responsible for monitoring in-world activities, customer-generated content, and interactions to ensure compliance with community standards, terms of service, and content policies. You will identify and address violations such as harassment, fraud, and abuse, responding promptly to both customer and AI-reported issues. Through thorough investigations, you will assess the severity of incidents like scams or conflicts, enforcing actions including warnings, suspensions, or bans as necessary. In collaboration with Engineering, Product, Legal, and Customer Success teams, you will help develop safety protocols, refine moderation tools, and manage escalated customer concerns to maintain a safe and inclusive platform.

In this role, you will track and analyze safety-related incidents and behavior trends, identifying emerging risks and ensuring that Second Life's policies and actions are fair and transparent. You will review customer appeals and re-evaluate enforcement decisions, balancing platform rules with customer needs. Additionally, you will lead educational efforts, creating materials and webinars to inform the community about best practices for safety. Keeping up-to-date with industry standards and legal requirements, you will help ensure compliance with data privacy and customer protection regulations, all while approaching trust and safety challenges with empathy and discretion.

How You’ll Grow With Us

At the Lab, you'll experience the best of both worlds: the stability of an established company with over 20 years of expertise and the dynamic momentum of a startup driven by continuous progress. You'll have the unparalleled opportunity to forge meaningful relationships, design impactful systems, and craft strategies that shape the future of virtual experiences.

Our vibrant in-office environment in Duluth is designed to foster creativity, collaboration, and ingenuity. With spaces purpose-built for brainstorming, team building, and spontaneous conversations, you'll find endless opportunities to engage and grow. We believe in the power of in-person connections to cultivate a strong sense of community and inclusion, ensuring that your ideas are valued, your contributions celebrated, and your impact deeply felt every day.

The Impact You’ll Drive

• Work on-site at the Linden Lab Duluth office 5 days per week and contribute to the culture for team collaboration, customer meetings, and cross-department engagement.
• Respond promptly to customer and AI-reported violations, conducting investigations into incidents like scams and inappropriate content.
• Enforce actions such as warnings, suspensions, or bans based on guidelines and violation severity.
• Collaborate with Engineering, Product, and Legal teams to implement safety protocols, moderation tools, and reporting systems.
• Participate in in-office sessions with Customer Success to escalate and address critical safety concerns.
• Track and analyze safety-related incidents and customer behavior trends to identify risks and areas for improvement.
• Ensure transparency in decision-making, balancing policy enforcement with customer needs.
• Create and distribute educational materials, webinars, and tutorials on safety best practices and responsible platform usage.
• Lead in-office educational sessions for team members on Trust & Safety initiatives.
• Promote a positive and inclusive virtual environment through proactive customer communication.
• Approach trust and safety challenges with empathy, ensuring customers feel heard while maintaining platform rules.

How You’ll Shape Our Future - Together

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

• Experience in trust and safety, content moderation, or community management, ideally in virtual worlds or gaming platforms.
• Familiarity with AI-driven moderation tools (e.g., ActiveFense, Hive, CommunitySift).
• Hands-on experience investigating customer behavior, enforcing community standards, and issuing warnings, bans, or suspensions.
• Knowledge of virtual worlds or online communities (e.g., Second Life), addressing issues like harassment, fraud, and inappropriate content.
• Experience collaborating with Legal, Product, Engineering, and Customer Support teams to develop safety protocols and tools.
• Skilled in using visual collaboration tools (whiteboards, charts, large screens) for strategy sessions.
• Advocate for customer safety, using feedback and data to drive platform improvements.
• Demonstration of specific sensitivity and resilience in handling challenging content and high-stakes interactions.
• Understanding of virtual world technologies and platforms (Second Life experience is a plus).

The Fine Print

Pay Transparency Notice

At Linden Lab, our Total Rewards philosophy is rooted in fairness, equity, and an unbiased approach to compensation, paired with competitive benefits across all locations where we operate.

For this Duluth-based role, the hourly salary range is $18.51 - $25.24, with a midpoint of $21.88. New hires start between the minimum ($18.51) and the midpoint ($21.88) of this range. Final base pay is determined by several factors, including experience, skills, competencies, internal equity, and market data calibration.

In addition to base pay, this role is eligible for awards under our Equity Incentive Plan (EIP) and a generous benefits package that includes comprehensive medical, dental, vision, and 401(k) plans. Our talent partners will provide more details during the hiring process.

Essential Role Functions & Work Environment

The details below outline the core functions and work environment required for this role. Linden Lab is committed to providing reasonable accommodations to support individuals with disabilities in performing these essential duties.

• Perform focused, computer-based tasks and collaborate effectively with coworkers in a dynamic, in-office environment. While some remote collaboration may occur, in-office presence is an essential requirement of this role to foster creativity, teamwork, and spontaneous problem-solving.
• Communicate clearly and effectively through typing, using hands and fingers for keyboard tasks.
• Maintain the ability to sit, stand, or remain stationary for extended periods (up to eight hours) during calls, meetings, or collaborative sessions, with ergonomic workstations and tools provided.
• Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus and attention to detail.
• Operate office equipment and handle materials as needed for presentations, discussions, or team activities.
• Move freely around the office to attend meetings, participate in team activities, and contribute to shared responsibilities, supporting a collaborative and engaging workplace culture.

Our Commitment to Equal Opportunity

Linden Lab celebrates and values diversity in all its forms, including differences in thought, race, national origin, culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status, and disability. We believe that fostering a culture of inclusion and belonging empowers us to create and share meaningful experiences—both within our team and across the virtual communities we serve.

We are committed to maintaining a diverse, equitable, and welcoming workplace where everyone feels valued and supported. Candidates from all backgrounds and experiences are encouraged to apply and contribute to shaping the future of virtual experiences.

Global Data Privacy Notice

Your privacy is important to us. Depending on your location, laws such as the California Privacy Rights Act (CPRA) may govern how we handle and process the personal data of job applicants. To learn more, please review our full notice detailing how applicant data is collected, used, and protected in applicable regions.

By submitting your application, you consent to the processing of your data in accordance with applicable laws and our privacy practices.