Vendor Operation Manager, Process Optimization
Job Summary
Job Description
- 7+ years program management experience
- Bachelor's degree or equivalent
- Excellent problem-solving skills
- Experience with scaled vendor workforce
- Work with vendors and stakeholders to optimize processes
- Experience in support operations or Trust and Safety
- Experience in consulting or startups
1 skill required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 7 years of experience in program management.
Preferred qualifications:
- Experience in support operations or Trust and Safety space.
- Experience with scaled vendor extended workforce.
- Experience in consulting or growing stage startup companies.
- Excellent problem-solving skills, with the ability to work in a changing environment.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Work with the vendor partners, Global Vendor Operations (GVO) teams and cross-functional stakeholders to identify process improvement opportunities, design solutions, and build roadmap for execution and drive cross-functional projects and oversee central programs that address operational optimization needs.
- Work with vendor partners to identify tooling gaps and collaborate with internal stakeholders to build solutions that optimizes efficiency and effectiveness.
- Incorporate operational excellence to YouTube Global Vendor Operations team and understand the highest priority opportunities for the business.
- Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
- Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.
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