VIP Account Manager - Dice Dreams

Come and join a rapidly expanding mobile games company!

SuperPlay is committed to developing the finest mobile games in the world while having an enjoyable time doing so!

In 2019, the company was founded by experienced professionals from Playtika and Rovio with the goal of producing delightful, unforgettable casual games that players can enjoy for years.

Our flagship game, Dice Dreams, is a global sensation and a top-100-grossing hit, while our upcoming game, Domino Dreams, is on track to follow in its footsteps.

Headquarters are in Tel Aviv, and our staff has expanded to include numerous skilled, devoted, and ambitious individuals.

Our plans for the future are even more fascinating. If you'd like to be a part of our journey, please take a look at the job description below.

• Increase player KPIs through proactive outbound communication, ensuring a personalized, engaging, and rewarding experience for our VIP players.
• Monitor VIP player activity daily.
• Build and manage personal relationships with our top VIP players.
• Create exclusive content, promotions, and activities for our players to generate value and expand their engagement within our games.
• Collaborate closely with monetization, data, and economy teams to analyze trends and optimize player experiences.
• Manage community interactions to foster a vibrant and engaged VIP player community.
• Understand the product, features, monetization, and overall economy of the game.

Must-have:

• Data-driven thinker
• Fluent English: both verbal and written
• Strong communication skills 
• Positive attitude 
• Customer focus mindset
• Pro-active approach
• Independent and self learner
• Ability to pick up new concepts, programs and systems quickly

• An experience with customer support or a similar role in B2C companies 
• Passion for games
• Practical experience with Photoshop 
• BA in a relevant field
• Experience with Mixpanel and Looker