Account Executive - Service Cloud (Commercial)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Service Cloud:
Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. Imagine a platform that seamlessly integrates all customer interactions—whether through email, phone, or messaging apps— into a unified system. This is exactly what Service Cloud does, transforming every customer communication into a case that is intelligently routed to the right service agent for swift resolution. Combined with AI, Service Cloud is at the forefront of transforming customer service experiences. Find out more about Service Cloud and Agentforce

If you are an experienced Account Executive or a passionate leader from the Service industry interested in a career in sales, working with customers to solve problems with our Service solution & AI - then read on to learn more!

Your Impact:
Our Service Cloud Specialist Sales team is growing and we have a number of roles across our Commercial and SMB teams. We are looking for Service Cloud Account Executives (sellers) who are passionate about the Services industry, and want to get involved in the power that AI will bring to the our Service Cloud offering. As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners (Core Account Executives) and be responsible for achieving a dedicated quota for Service Cloud product sales.

You will formulate and implement a strategic sales approach within an assigned region, driving revenue growth by penetrating the existing customer base and developing new opportunities, positioning the incredible value of key Service Cloud solutions. Establishing yourself as a trusted advisor for the Services industry, you will work closely with customers to deeply understand their unique challenges and goals, identify opportunities where our Service Cloud solution can help them achieve their business objectives, and blaze new trails within their organizations.

Responsibilities:

• Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.

• Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.

• Leverage business from new and established relationships.

• Strategize, negotiate, and close business deals.

• Understand the commercial aspects of the Service Cloud solution.

• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to their contact center needs.

• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.

• Be customer-facing as required.

Requirements:

• Achiever - proven success achieving set sales targets and familiar with complex deal cycles. Strong sales discipline and tenacity, able to see a path forward despite challenges.

• Passion for Services - experience selling similar solution stacks, or management positions in the customer service industry, or a subject matter expert

• Strategist - Able to develop and execute strategies, bringing everyone along on the journey. We need you to amplify the Service Cloud message across internal and external stakeholders

• Value selling - demonstrated experience in uncovering customer needs, curious and always asking "why" to unlock how Service Cloud can add value to the customer

• Team seller - collaborate with multiple internal and external stakeholders to drive the best outcomes for the customer and Salesforce, negotiating & influencing outcomes

• Trusted partner - Passion for working with customers and guiding them on the Salesforce Customer Journey.

• Multi-tasker - able to multi-task & organise time effectively to manage multiple deals simultaneously

This role is perfect for those who prefer a collaborative, team value selling approach for a dedicated product solution but enjoys the adrenalin of closing deals and hitting targets. By focusing on Service Cloud, you will become a subject matter expert on the value it will bring to customers whilst still contributing to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Ohana.

At Salesforce, we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

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