Account Executive (Spanish)

About the Spanish Pro Sales Team

The Spanish Pro team is focused on identifying and acquiring Spanish language professionals from small to large companies, through a combination of inbound and outbound leads. The Spanish Pro team is also responsible for onboarding and managing the pros they sell for a period of 30 days post sale by following an account ownership cadence. 

The Challenge

Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Spanish Pro team is for you! Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be  key indicators of success.. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line. This team is directly responsible for filling in the gaps in markets where customers do not have a large selection of established quality pros. These markets create a poor customer experience and create environments where pro budget utilization suffers. We will fill in these gaps with larger, higher quality and more capable pros that will give our customers more options and in turn increase budget utilization. 

What you'll do

• Acquire and activate Spanish speaking pros using a combination of inbound and outbound lead sources. 
• Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business
• Be ready and willing to share new ideas and offer improvements to existing strategies.
• Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations. 
• Work hand-in-hand with  frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together. 
• Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business
• Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success. 

In order to be successful, you must bring

• 3-5 years of sales experience- cold calling experience a must
• Ability to communicate effectively in Spanish being bilingual with excellent verbal and written skills
• Account manager or customer care is extremely preferred 
• Ability to build relationships with multiple decision makers over multiple levels of an organization. This sales process will require you to take time and build necessary value at multiple stops in the process. These sales aren’t churn and burn; we are looking for high value pros that we can build a long term relationship with, not someone we need to replace in 30 days
• Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack. 
• You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure and key players. You will need to learn a business inside and out to build the correct value to close a deal 
• Proficient in Salesforce, Google Suite