Analyst, Operational Support – DSM

Role Profile

The Analyst, Operational Support Change is primarily responsible for running the checks and support automation activities.

Specifically, the Analyst should be focusing on incident reporting with confidence before the market open and coordinating any check changes.

Team Description

The team works primarily to cover London business hours while being based in Manila, Philiphine. Handling checks for a range of markets, admissions, client activities, technical processes, systems, and front-ends ahead of the markets start time.

Department Description

The Market Operations Services team provide the centralised function for the maintenance of key trading services and reference data databases spanning the LSE, Turquoise, and TRADEcho venues.

The department acts as a first point of contact for customers (both issuers and member firms) requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data.

It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area leads close operational relationships internally and externally.

• To perform a number of proactive, confirmatory checks across a range of markets and tools to ensure that all the systems in scope are healthy and ready for the business day.
• To manage technical Incidents should any of the aforementioned checks fail.
• To provide all stakeholders with updates on the health of the systems in scope at predetermined checkpoints.
• To use correct processes/procedures, tools, RACIs, SLAs and blocking issue models.
• To perform proactive customer alert management and event logging to help ensure appropriate levels of service quality are consistently and predictably delivered.
• To provide continuous service improvements with a focus on, among other aspects, automation.
• To log into all key front-end tools needed for internal users and external facing customers.
• To expand the scope of the team by introducing new checks.
• Enforce to divisional critical metrics and KRIs
• To create accurate and clear procedures for any new checks introduced.
• To assist management with any ad hoc requests, as required.
• Has the sustained drive and energy to deliver support service to the required level of timeliness and quality.
• Willingly makes the effort to ensure activities are completed on time and to the quality required.
• Makes use of project management methodologies (e.g.: schedules of work; progress reports etc.)
• Deals with conflict effectively.
• Seeks information /inputs from colleagues/clients.
• Work closely with other Operational teams for check implementations and automation improvements.
• Support the engineering team on Automation improvements for the check’s effectives
• Maintain Daily housekeeping work, documentations and KPI updates

Candidate Profile / Key Skills Required

• Relevant industry experience and recent experience in a similar role.
• Networking, Snowflakes, Python / Java,  electronic trading systems, market data, ITSM tools, Excel, ServiceNow, Control-m
• Financial industry experience/ Knowledge of FIX protocol
• Must be a confident teammate with good social skills and a ‘can do’ demeanor.
• Worked in professional and customer-focused environments, where processes must be followed.
• Accuracy with attention to detail.
• Must be able to work to deadlines and under pressure.
• Knowledge of equities and debt instructions and associated corporate events would be advantageous.
• Proficient in MS Office products.
• Quick learner

Diversity & Inclusion

People are at the heart of what we do and drive the success of our business.  Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.  We embrace diversity and actively seek to attract people with unique backgrounds and perspectives.  We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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