Application support II

Hi, I'm Martha Garces your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a System Analyst II who will:

• Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
• Monitor system performance using observability tools (Kibana, Logz.io, Dynatrace) and identify potential issues before they impact users.
• Respond to and troubleshoot user-reported incidents and service requests, pinpointing root causes and implementing effective solutions.
• Document troubleshooting procedures, resolutions, and system configurations in a clear, concise, and easy-to-understand manner.
• Collaborate with developers, network engineers, and other IT professionals to diagnose and resolve complex technical problems.
• Participate in on-call rotation for after-hours support.
• Clearly communicate system issues, troubleshooting steps, and solutions to both technical and non-technical audiences.
• Design, analyze, write code, modify and debug CSG product applications.
• Perform bug verification, release testing and beta support for assigned products.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science or related field, or equivalent experience.
• 2-3 years of previous development or application support experience.
• Experience in Ticket and queue management.
• Experience with Java, Linux, Unix, Windows Server, AWS, Azure, and Cloud infrastructure.
• Proficiency in English in a business environment.
• Advanced analytical skills for researching and correlating information to resolve issues.
• Ability to support a 24x7 on-call rotation.
• Availability to work in a hybrid work model.

Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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