BenTech Strategic Channel Manager

We are seeking a highly motivated BenTech Strategic Channel Manager to join our Digital Solutions team and support our growing base of Benefit Technology partners. This individual will serve as the primary point of contact for BenTech partners within one of our strategic channels. With a focus of fostering relationships to ensure satisfaction, retention, and growth, the ideal candidate will have a strong understanding of benefits technology, experience in managing accounts, and a strategic growth mindset focused on adding value.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities.

You are​

Passionate about helping clients define and achieve goals, going above and beyond for their assigned partners while understanding how to bring solutions to life demonstrating the ability to work collaboratively with other stakeholders across the value chain.

• Customer-Centric Mindset: Passionate about helping clients succeed and building long-term relationships.
• Strategic Thinker: Able to anticipate client needs and provide proactive recommendations.
• Collaborative Team Player: Works well with internal teams to deliver results for clients.
• Adaptable and Resilient: Thrives in a dynamic, evolving industry.

You will

Client Relationship Management

• Serve as the dedicated account manager for assigned Benefit Technology partner accounts, ensuring a deep understanding of their business goals and challenges.
• Build and maintain strong, long-lasting relationships with key stakeholders, including product managers, operations leaders, and C-level executives.
• Conduct regular check-ins (e.g., QBRs) to review account performance, usage metrics, and identify opportunities for optimization.
• Lead negotiations with vendor partners, and influence stakeholders across multiple teams and departments.

Support and Advocacy

• Act as the voice of the customer within the company, ensuring their feedback is communicated to relevant teams (e.g., API Solution team, Partner Support team, Engineering).
• Coordinate with cross-functional teams to resolve complex issues, including integration challenges, compliance concerns, or feature gaps.
• Provide guidance during critical events like open enrollment periods, ensuring a smooth and efficient process.
• Deliver and present reports, plans, and competitive analyses to internal Leaders.

Strategic Growth and Retention

• Identify opportunities and deliver solutions to expand the partnership (e.g., user experience, capabilities, or new product offerings).
• Execute project management processes throughout the vendor lifecycle, including development, roadmap planning, and launch activities.
• Monitor account health metrics (e.g., usage, satisfaction scores) to proactively address risks, identify opportunities.
• Collaborate with Sales and Marketing to deliver tailored solutions that align with customer needs.

Industry Expertise and Education

• Stay updated on industry trends, regulatory changes, and the competitive landscape to provide strategic advice to clients.
• Educate clients on new features, best practices, and innovative use cases through webinars, training sessions, and resources.
• Be comfortable representing the company as the SME and presents internally and externally alike.

You have

• 5+ years of experience in account management, client success, or related roles, preferably in SaaS or benefits technology.
• Familiarity with benefits administration processes, compliance requirements, and integrations (e.g., EDI, APIs).
• Proven ability to manage multiple accounts and priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to translate client challenges into actionable solutions.
• Exceptional communication and interpersonal skills, both written and verbal.

Preferred Skills:

• Experience working with HR, payroll, or benefits-related platforms.
• Technical acumen to understand product integrations and data exchanges.
• Excellent communication, negotiation, and stakeholder management skills.
• Exhibits analytical and problem-solving skills; comfortable using metrics and data to form insights, guide decisions, and measure success.

Location

This is a hybrid position requiring 3 days a week in the office, preferably Boston, MA, Bethlehem, PA, Hudson Yards, NY, or other Guardian offices with up to 10% travel.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.