Business Transformation Manager

Skill required: NA - Business Transformation
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture’s Business Transformation team is the driver of Digital & Process transformation with a focus on technology and domain led innovative solutions to drive significant business outcomes for our clients Lead end-to-end process transformation initiatives within the Insurance domain by identifying opportunities for eliminating waste and reducing variation through the application of Lean and Six Sigma methodologies. Demonstrate hands-on expertise with Minitab for statistical analysis and process improvement. The focus is to power the Reinvented Operations journey by combining data, technology, people, and intelligence to enable decision-making, drive agility and unlock business outcomes at speed and scale The team has expanded significantly over the last couple of years and adding new solutions and emerging technologies in its umbrella of services and we are looking for dynamic leaders who think out of the box while seamlessly working with cross-functional teams . Responsible for managing the Insurance UW and Claims Transformation Drive Business Transformation solutions for clients for their retained and outsourced organization Creating customer engaging solutions focusing on end-to-end transformation, resulting in “Future Ready” Operations Maintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes. Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertise Draw data and insights from client engagement, industry, and business process expertise Develop comprehensive end-to-end Value Stream Maps and Customer Journey Maps to visualize current-state processes, identify pain points, and uncover opportunities for improvement, automation, and enhance customer experience across the insurance value chain
What are we looking for? Engage with senior client leadership to co-create the Transformation Roadmap, define the Target Operating Model (TOM), and identify opportunities to optimize tactical value while aligning transformation initiatives with strategic business objectives Engage with clients on driving Agentic and Automation as a strategic enabler and conveying the components of RPA & Cognition (AI/ML), ecosystem around organization structure, governance model, RACI matrix, roles required, evaluation matrix for processes and enabling integration with BPM, platforms and other point solutions Conduct due diligence exercises and serve as a trusted advisor to internal and external stakeholders in designing and building a robust ecosystem for data mining, process intelligence, and transformation enablement. Drive work orchestration by enabling Intelligent Insurance Operations through flexible operating models, automation, and an agile, digitally empowered workforce. Solutioning process improvements and transformations in Insurance Operations while working with multiple team’s within Accenture’s digital eco system and partners and bringing them to life in demos & innovations labs Bachelor’s degree in engineering, Business Administration, Finance, or a related field 15–18+ years of proven experience in Operations Transformation, Consulting, and Digital Transformation within the Insurance domain, specifically in Underwriting, Claims, and Risk Assessment functions. Prior experience in a Operations Excellence environment, engaging directly with C-level stakeholders, with a strong focus on billability, strategic outcomes, and value realization. Lean Six Sigma Black Belt certification is mandatory, with hands-on experience using Minitab and a portfolio of successfully completed transformation projects demonstrating statistical and analytical rigor
Roles and Responsibilities: •We are looking for Thought Leaders with hands experience and sound understanding of: UW business including upstream and downstream processes, Claims management processes and the impact on it from upstream processes, Strong ERP functional skills with an understanding of Insurance Domain Strong experience in Value Stream mapping, customer Journey mapping. Should have an end-end problem-solving approach Ability to identify automation/improvement opportunities and create automation/transformation roadmap, govern and manage end to end Well versed with Industry proven technologies & leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions Should have delivered mid/large scale end-end Process Transformation projects for global clients Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project. •Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes People management skills to manage large transformation Teams.