Call Center Agent

About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Title: Call Center Agent *ASAP*

Location: Cincinnati, OH

Company: Shine Social Brand

Job Description:

We are seeking dynamic and enthusiastic individuals to join our team as Call Center Agents ASAP. This role is critical to our operations, providing an opportunity to engage directly with our customers and deliver exceptional service.

Salary Range: $39.500 - $50.500 per year, based on experience.

Key Responsibilities:

• Handle a high volume of incoming calls in a courteous and efficient manner
• Provide accurate information to customers regarding products and services
• Resolve customer complaints and issues in a timely manner
• Maintain detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate departments
• Follow up with customers to ensure their issues have been resolved

Qualifications:

• High school diploma or equivalent; additional education is a plus
• Proven experience in a customer service role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work well in a team environment and independently
• Familiarity with customer service software and tools

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Flexible work environment.