Chatbot Improvement Specialist

Description

Position at LeoVegas Group

ABOUT THE ROLE

We are looking for a skilled Chatbot Improvement Specialist to help establish and scale our Chatbot within our growing iGaming business through Generative AI implementations. Since this is a newly created function, you will play a crucial role in designing, implementing, and optimizing automation solutions from scratch. Your work will directly impact operational efficiency and player experience, ensuring high-quality service and seamless automated interactions.

YOU WILL BE RESPONSIBLE FOR:

• System Optimization & Expansion: Identify, develop, and integrate automation opportunities across multiple business areas, ensuring process efficiency and scalability.
• AI & Automation Integration: Work with engineering and product teams to integrate AI-driven systems and automation solutions, mainly ones directly integrated within the Generative AI Chatbot.
• System Monitoring & Maintenance: Ensure our Chatbot operates at peak efficiency, monitor performance, troubleshoot issues, and implement improvements.
• Compliance & Security: Ensure automation processes align with regulatory requirements, including data protection, responsible gaming, and industry best practices.
• Documentation & Knowledge Base: Develop and maintain detailed documentation for automation processes, tools, and workflows to serve as a reference for agents and stakeholders.
• Quality: Ensure your peers’ work as well as your own adheres to requirements and any changes are in line with Customer Experience & scalability best practices where possible.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• Experience: At least 1-2 years in automation development, RPA, or AI integration, preferably linked to Chatbots within a regulated industry (iGaming, finance, fintech, etc.).
• Technical Skills: Basic knowledge of event driven communication tools like API calls & webhooks.
• Problem-Solving: Strong analytical and troubleshooting skills to identify system inefficiencies and recommend improvements.
• Collaboration & Communication: Ability to work cross-functionally with operations, product, and IT teams to align automation efforts with business goals.

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

BENEFITS

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• Well-being allowance to support your active lifestyle
• Private health insurance
• Discounts across a range of retailers, gyms, bars & restaurants
• We offer an employee assistance program that can provide help and guidance during challenging moments.
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we’d like to see your CV in English, please