Client Service Associate

About Us

At Captura Hall, we are committed to excellence in business solutions, offering innovative strategies tailored to help our clients thrive in a competitive market. With a focus on service, precision, and partnership, we empower companies to elevate their performance and enhance customer experiences. Our team is the cornerstone of our success—driven, collaborative, and passionate about client satisfaction.

Job Description

Captura Hall is seeking a highly motivated and professional Client Service Associate to join our growing team in Tampa, FL. This role is ideal for someone who excels in customer engagement, is solution-oriented, and values providing high-quality service in a fast-paced business environment.

Responsibilities

• Serve as the first point of contact for clients, ensuring their needs are understood and addressed promptly.

• Manage client inquiries via phone, email, and in-person interactions with professionalism.

• Coordinate with internal departments to deliver solutions aligned with client expectations.

• Maintain up-to-date records of client communications and transactions.

• Identify opportunities to improve client satisfaction and loyalty.

• Assist in onboarding new clients and supporting existing client accounts.

Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.

• 1-3 years of experience in client services, customer support, or administrative roles.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficient in Microsoft Office Suite and basic CRM systems.

• Excellent problem-solving abilities and attention to detail.

Benefits

• Competitive salary: $55,000 – $63,000 annually

• Opportunities for professional growth and career advancement

• Skill development programs and ongoing training

• Supportive and collaborative work environment

• Full-time, Monday to Friday schedule