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Customer Engineering, Small and Medium Business, Workspace Specialist

Customer Engineering, Small and Medium Business, Workspace Specialist

2 Hours ago • 6 Years + • Business Development • Full Stack Development

About the job

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Job Description

The Google Workspace Customer Engineer role focuses on supporting small and medium-sized businesses (SMBs) in their digital transformation. Responsibilities include identifying business opportunities, addressing technical objections, and developing strategies to overcome obstacles. This involves providing technical expertise to customers and partners, conducting product briefings and proof-of-concept work, and managing solutions impacting Google Workspace adoption. The role also includes managing the technical aspects of RFPs/RFIs, recommending integration strategies and architectures, and educating partners on Google Workspace capabilities to drive innovation for customers. The ideal candidate possesses strong technical skills in cloud ecosystems, productivity software, and Google Workspace, along with excellent communication and relationship-building abilities.

Must have:

Bachelor's degree in CS or related field
6+ years experience in power applications & productivity software
Experience in cloud ecosystems and enterprise productivity solutions
Technical sales experience or customer-facing role preferred
Excellent communication and presentation skills

Good to have:

Understanding of productivity technology integration
Experience with messaging, productivity apps, identity & endpoint management

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Minimum qualifications:

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
6 years of experience working on power applications and productivity software.
Experience in technical cloud ecosystems on enterprise productivity solutions and with related solutions (e.g., Messaging, Productivity applications, Identity Management, Endpoint Management).

Preferred qualifications:

Experience in working as a technical sales engineer in a cloud computing environment or equivalent experience in a customer or partner-facing role.
Understanding of productivity technologies and how they can integrate with different systems to deliver the next generation user experience.
Ability to clearly articulate and present Google Workspace value to executive audiences and technology stakeholders in partner and customer organizations.
Ability to communicate fluently to foster and develop key relationships with new and existing customers and partners in the region.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Google Workspace Customer Engineer team in the growing Small and Medium Businesses segment, you will play a key role in understanding the needs of our customers and playing a part in their digital transformation journey. You will deliver what is most helpful for the customer. You will assist fellow sales Googlers by problem-solving key technical issues for our customers. You will liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Workspace.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
Share Google Workspace expertise to support the technical relationship with Google’s customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace. Take responsibility for the technical aspect of RFPs/RFIs.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure needed to successfully implement a complete solution using best practices on Google Workspace.
Educate partners on the power of Google Workspace and enable them to drive technical innovation for our customers. Help partners develop technology direction for the Google Workspace solutions they want to take to market.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.