Customer Experience Program Manager Assistant Internship

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live events while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

• Assisting to Plan & Manage Live Events: identifying, planning and executing Live Events for Ubisoft´s Games & Services. 
• Working on Continuous Improvement & Feedback Management: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint, Signavio ...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live events data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Standardizing Communication Templates: Design and refine email templates to ensure clear, consistent, and brand-aligned communication that reads well across Mac, Windows, tablets, and other devices.

• You are currently pursuing a higher education degree specializing in project management or equivalent;
• You have a previous experience in project management, planning events or live operations in a cross-functional environment;
• You are a team player and have at heart to gather feedback and contribute to process improvements;
• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
• You have a fluent level of English, both written and spoken. French is a bonus;

• As a player or not, you have a strong interest for the video game industry!

Processus de recrutement

If your application is chosen, you will be contacted by a member of the Campus Team to scheduled a phone exchange in order to determine if the job description matches your profile, but also to what you are looking for.

If that exchange is successful, an interview will be organized (on site or through Teams) with your future manager and her manager.

Finally, an short interview will be organized through Teams with the Customer Experience Director.

Benefits as a Trainee at Ubisoft

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft question box

How should I prepare my application to Ubisoft?

First, read the job description carefully in order to highlight your relevant experiences and skills for this position! A personalized and well-detailed resume will certainly allow you to stand out 😉

Cover letter or not? Between both, we’ll always prefer a few lines explaining your interest in the internship /apprenticeship, rather than a long generic copy / paste! A dedicated space is also specifically provided for this purpose when you apply on our site.

I don't know the video game industry. Do I fit in to Ubisoft?

A lot of Ubisoft’s employees are not huge fans of video games. At Ubisoft, we are looking for people who are passionate about their specialties, their jobs or entertainment in general.

What is it like to be a Trainee at Ubisoft?

At Ubisoft, after a training period, you will be given empowering missions which may evolve throughout your experience with us. You can expect real challenges to take up every day!

Being an intern or apprentice in our company also means enjoying the best of both worlds: the vision, stability, opportunities and brands’ catalog of a large international group, but also freedom, creativity, entrepreneurial spirit and the friendly work environment of a start-up.

How are the Trainees supported during their experience at Ubisoft?

Nos équipes RH sont chargées de vous accompagner tout au long de votre expérience. Cela passe par un suivi RH de proximité (réponses aux questions du quotidien, accompagnement…) et l’animation continue de la communauté Trainees (Welcome Sessions, groupe Teams dédié, Trainees Week…).

Our HR teams are responsible for supporting you during your experience. It involves close HR monitoring (answers to everyday questions, discussions on your internship/apprenticeship, etc.) and the animation of the Trainees community (Welcome Sessions, dedicated Teams group, Trainees Week, etc.).

I have a disability; how could I apply?

All our recruitment teams are aware of disability issues. Therefore, you can apply normally via our Smartrecruiters platform by attaching your resume and cover letter. If you need any adjustment of the recruitment process, especially when it involves video interviews, don’t hesitate to state it during your application and / or contact the Handicap Mission team by email (boost@ubisoft.com).

What are Ubisoft social engagements?

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business. Get to know more on this topic on our Social Impact website page

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.