Customer Happiness Executive

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.***

Position: Customer Happiness Executive.

Location: Noida (Work-from-Office).

Qualification: Graduation in any stream.

Requirements:

• Very good communication skills- written as well as verbal. Preferably English & Hindi both.
• Should be interested in B2C Products.
• Should be able to empathise with users.
• Must have basic knowledge about mobile technology.
• Must enjoy playing games.
• Good computer skills are must.

Roles & Responsibilities:

• Understanding, solving and replying to the player's queries on email, Play Store reviews, or any other medium.
• Should become the voice of customer to the Product team.
• Gathering deep knowledge of our games and keeping yourself updated about new features released.
• Communicating player's issues with the Product and Tech team regularly and clearly to get them resolved.

Why Should you Join us?

• Lots of learning opportunities- Free Books / Courses.
• Competitive Salary.
• Free Medical Insurance for you and your family.
• Lunch on all day; you order we pay 60%.
• Unlimited Snacks, Tea & Coffee in the house at all times.
• Work with a super-talented team of engineers and designers.
• Casual Dress Code- Slippers, shorts, all is good.