Customer Service Representative
Job Summary
Job Description
The Customer Service Representative is expected to answer phone calls and assist carryout customers politely, courteously, and knowledgeably about the menu. Maintaining a perfect image according to Domino's Pizza standards is essential. Employees must demonstrate customer WOW steps: Apologize, give them what they want, and provide something extra. Pizza makers must count pepperoni and ham on every order daily. Drivers need $1 in coin change for every delivery and must confirm orders, names, and addresses for accuracy. No employee should carry more than $20 while on the clock, including personal money, and weapons are prohibited. Driver vehicles must be neat and clean. Pizza makers must wash hands before making products, and only proper product procedures are allowed. All drivers must complete Safe Delivery CBT.
Must have:
- Answer phone calls politely
- Assist carryout customers
- Be knowledgeable of menu
- Maintain perfect image
- Demonstrate customer WOW steps
- Count pepperoni and ham
- Have $1 in coin change
- Repeat orders for accuracy
- Confirm name and address
- Wash hands before making products
Good to have:
- Pizza makers must count pepperoni and ham.
- Drivers vehicles must be neat and clean.
Job Details
Job Description
The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed
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