Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

We are looking for qualified customer service representatives with personality and people skills to join our rapidly growing team at Domino's Pizza. This role involves operating all equipment, stocking ingredients, preparing products, taking and processing telephone orders, inventory management, and cleaning. The position offers opportunities for advancement, with many team members progressing to management or even franchise ownership. We value diversity and strive to create an environment where all team members can reach their highest potential. As a Customer Service Representative, you will be responsible for accurately taking orders, handling customer inquiries, and contributing to a positive customer experience.
Must have:
  • Ability to operate all equipment.
  • Ability to prepare products.
  • Receive and process telephone orders.
  • Ability to communicate verbally with customers and co-workers.
  • Must be able to make correct monetary change.
  • Ability to enter orders using a computer keyboard or touch screen.
Good to have:
  • Ability to add, subtract, multiply, and divide accurately.
  • Ability to comprehend and give correct written instructions.
  • Motor coordination for precise movements.
  • Ability to work under stress.
  • Ability to meet strict quality control standards.
  • Ability to analyze and compile data.

Job Details

ABOUT THE JOB


You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.


We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.


ADVANCEMENT


Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.


DIVERSITY


Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.


SUMMARY STATEMENT


We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


JOB REQUIREMENTS


You must be 16 years of age or older.


General job duties for all store team members


Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.


Training


Orientation and training provided on the job.


Communication Skills


Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.


Essential Functions/Skills


Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.


WORK CONDITIONS


Exposure to:


Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.


SENSING


Talking and hearing on telephone.

Near and mid-range vision for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.


TEMPERAMENTS


The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

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