Customer Success Manager

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Customer Success Manager - Levl Telematics (Coventry, UK)

About Levl Telematics (a Banyan Portfolio Company)

LEVL Telematics is a market-leading provider of fleet telematics and connected vehicle solutions. As Geotab’s No.1 UK Partner, we bring world-class technology to our clients, helping them optimise operations, reduce costs, improve driver safety, and meet
sustainability goals. LEVL is proud to be part of the Banyan Software group — a highly respected North American acquirer of enterprise software companies which brings exceptional financial stability, strategic backing, and long-term vision to our business and our clients.

Job Description: 

We are seeking a dynamic and proactive Client Success Manager to join our high-performing team. This role is focused on managing and growing relationships with existing customers, ensuring they receive maximum value from our solutions while identifying opportunities to introduce new products and services from the Geotab ecosystem.

You will act as a trusted advisor, delivering regular performance reviews and proactively driving customer engagement, satisfaction, and account growth.

Key Responsibilities:
- Own and manage a portfolio of key customer accounts, acting as their main point of contact for all success-related needs.
- Build and maintain strong, long-term relationships with client stakeholders to ensure ongoing satisfaction and retention.
- Conduct regular review meetings (in-person or virtual) to evaluate solution performance, share insights, and identify new opportunities.
- Drive upsell and cross-sell activity across LEVL’s product range, including Geotab Marketplace solutions.
- Leverage data and reporting to highlight value, mitigate risks, and continuously improve the customer experience.
- Collaborate with internal teams (Sales, Technical Support, Implementation) to ensure seamless service delivery.
- Maintain detailed records of customer engagement and pipeline activity using our CRM and reporting tools
- Take initiative in resolving issues and proactively suggest improvements that enhance customer success.

Required Skills and Experience:
- Proven background in customer-facing sales, account management, or client success roles.
- Experience managing and growing existing accounts through strong relationship-building and strategic selling.
- Excellent communication and interpersonal skills, with the ability to engage confidently at all levels of a customer’s organisation.
- Comfortable running structured meetings and delivering value-driven reviews.
- Strong organisational and problem-solving abilities, with a self-starter attitude and ability to work independently.
- Intermediate-Advanced proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Outlook).
Desirable:
- Experience in the telematics, SaaS, or fleet technology space.
- Familiarity with Geotab platforms and the broader Marketplace ecosystem.

Personal Attributes
- Purposeful with a relentless drive to achieve sales goals and grow market share.
- Adaptable and resilient in a fast-paced, evolving industry.
- Strong analytical and critical thinking skills with attention to detail.
- Ability to work independently and as part of a collaborative team.

Why Join LEVL:
- Join Geotab’s No.1 UK Partner, delivering globally recognised technology with a
proven track record.
- Be part of a business backed by Banyan Software, offering strong financial support
and long-term stability.
- Work in a collaborative, forward-thinking environment where innovation and customer
success are at the heart of everything we do.
- Access excellent development opportunities and a clear pathway for career
progression.

What We Offer
- Competitive base salary and attractive commission structure.
- Comprehensive benefits package.
- Opportunity for career advancement in a high-growth company.

- Access to ongoing training and professional development resources

LEVL Telematics is an equal opportunity employer and values diversity in its work force.

Banyan Software company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.