Customer Success Specialist

2 Days ago • All levels

About the job

SummaryBy Outscal

About the job:
Playtech is seeking a Customer Success Specialist with experience in betting and gaming to join their dynamic Customer Success Team. This role involves becoming an expert in Playtech software systems, working closely with licensees to improve operational processes and deliver growth through optimization. Responsibilities include setting up and configuring engagement initiatives, collaborating with technical teams, providing data insights, supporting internal teams with knowledge sharing, identifying upsell opportunities, and setting goals and KPIs. Strong analytical skills, experience with CRM procedures, and excellent communication skills are essential.
Must have:
  • Experience in a CRM role within the gambling industry
  • Knowledge of Sports and Casino operations
  • Strong analytical skills
  • Experience with CRM procedures and initiatives
  • Excellent presentation skills
  • Executed CRM lifecycles and activities
  • Excellent oral and written communication skills in English
  • Proficient in MS Office (Excel, PowerPoint, Word)
Good to have:
  • Experience with betting and gaming operations
  • Detailed understanding of Playtech software

Company Description

About Playtech                                        

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

We are looking for a Customer Success Specialist with a strong background in betting and gaming to join our dynamic Customer Success Team. If you are passionate about building relationships, optimizing operational processes, and driving growth through data insights, this role is perfect for you!

Job Description

Your influential mission. You will...

  • Become an expert in Playtech software systems and apply this knowledge to real-world business situations.
  • Work closely with licensees to improve their operational processes and deliver growth through optimization.
  • Set up and configure engagement initiatives.
  • Collaborate with Technical Delivery & QA teams on campaign coordination.
  • Provide data insights and analysis to monitor performance and measure campaign effectiveness.
  • Support internal teams with backend system knowledge sharing and industry insights.
  • Assist in training activities.
  • Identify upsell opportunities by understanding licensee needs and aligning them with our offerings.
  • Set goals, define KPIs, and plan CRM approaches with relevant personnel.
  • Update relevant stakeholders on project status at agreed intervals.

Qualifications

Components for success. You...

  • Have experience in a CRM role within the gambling industry.
  • Possess knowledge of both Sports and Casino operations.
  • Have strong analytical skills and experience with CRM procedures and initiatives.
  • Excel in presentation skills and can present to all levels of an organization.
  • Have executed CRM lifecycles and activities.
  • Have a detailed understanding of Playtech software (desirable).
  • Possess excellent oral and written communication skills in English.
  • Are proficient in MS Office (Excel, PowerPoint, Word)

You'll get extra points for...

  • Experience with betting and gaming operations.
  • Strong analytical skills.
  • Knowledge of CRM procedures and initiatives.
  • Excellent presentation skills.
  • Detailed understanding of Playtech software.

Thrive in a culture that values...

  • A team of experts from across the gaming industry pushing forward development both internally and externally.
  • A collaborative environment where your insights and expertise are valued.
  • Opportunities for growth and development within the company.
  • A supportive culture that values diversity and inclusion.

Additional Information

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current experience in customer success or related fields, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under “your message to the hiring manager”).

Customer Success & Advisory Services Team

Join a team at the cutting edge of Playtech, consisting of industry experts dedicated to ensuring Playtech and its partners remain leaders in gaming content. Be part of a great team that values collaboration, innovation, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

View Full Job Description

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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