Merchant Operation Support - Intern

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Merchant Onboarding: Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.
• Merchant Support: Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
• Compliance: Ensure adherence to regulatory requirements and best practices related to payment processing.
• Risk Management: Support in identifying and mitigating risks associated with merchant accounts.
• Relationship Management: Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
• Reporting and Analysis: Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.
• Work with CRM systems or ticketing platforms.

Pre-Requisites :

• Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.
• Strong verbal and written communication skills.
• Customer-focused with a positive attitude and eagerness to learn.
• Demonstrated ability to work in teams and contribute positively to team dynamics. 
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn quickly and adapt to new technologies.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work both independently and collaboratively in a dynamic environment. 
• Previous customer service experience and familiarity with CRM systems or ticketing platforms is a plus.
• Willingness to work in I-City
• Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students.

Are you game?