Director, Information Security

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As the Director of Information Security, GRC (Governance, Risk, and Compliance) you will be a key leader in our organization, responsible for overseeing all aspects of the information security Governance, Risk, and Compliance functions to safeguard CXone corporate and production information assets and infrastructure. You will hire, coach, and lead teams of security professionals and collaborate with cross-functional teams to develop and execute comprehensive strategies and initiatives.

Governance involves the implementation of a framework designed to protect CXone information assets.  Specifically, it includes defining and enforcing policies, procedures, and controls to manage information security risks effectively, align with business objectives, account for regulatory requirements, and industry leading practices.  The Governance program aims to promote a culture of security awareness and accountability across the entire organization, fostering collaboration and cooperation among stakeholders to continuously improved CXone’s security posture overall. 

Risk involves the implementation of a process of identifying, assessing, and controlling security risks, including regulatory, legal, strategic, and other security risks to an organization. The framework for Risk Management should incorporate a well defined and repeatable process for risk management inline with industry leading practices.

Compliance involves the management and execution of CXone’s annual and quarterly audit and compliance activities including strict adherence to controls management, audit playbook documentation, scoping, audit execution, external audit team relationship management, and other critical activities.

How will you make an impact?  

-  Develop and manage the governance program for CXone

- Own the overall system of rules, practices, and standards that guide CXone.

- Own strategic planning for your areas to account for tactical and strategic initiatives both near term and for long term.

- Coordinate, advise, develop and implement robust security policies, procedures, and controls to protect company assets and customer data.

- Stay informed about emerging threats, industry trends, and best practices in information security.

- Collaborate with internal teams and external partners to ensure compliance with regulatory requirements and industry standards.

- Recruit and develop team members to support all aspects of governance, risk, and compliance

- Maintain annual strategic plans including calendar of activities, risk registry, and associated metrics programs

- Plan for and ensure timely execution of gap assessments

- Inform stakeholders of global, national, and regional compliance regulations, requirements and industry standards

- Enable timely analysis of new initiative requests from customers, executive management, or other stakeholders

- Provide leadership, guidance, and mentorship to the security team members, fostering a culture of productive execution, timely planning and completion of objectives, continuous learning, and professional development, and creative problem solving.

Have you got what it takes?

- 10+ years of progressive leadership

- Proven experience in developing and implementing security policies, procedures, and controls.

- Extensive experience with multiple security certification frameworks, including SSAE 18, ISO, FedRAMP, CyberEssentials, IRAP, TISAX, MaRISK, BSI C5 and others.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex security concepts to non-technical stakeholders.

- Ability to manage communications with external parties and customers under pressure.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.