Director, Quality Assurance (IT)

Director – Quality Assurance (IT)

Why Join Our Team?
 

“It’s an exciting time to join us as we continue to expand and modernize our Quality Assurance practices to ensure the delivery of high-quality solutions for our business systems. You’ll have the chance to lead a dynamic team, drive innovation in testing strategies, and make an impact on how we enable Mimecast’s success through digital transformation.” – Hiring Manager

Mimecast is a global leader in enterprise information management and protection. As we continue to grow, we are building a world-class Quality Assurance organization to support our IT systems and business applications, ensuring seamless operations across platforms like NetSuite, Salesforce, Workday and a variety of other systems. This role is a unique opportunity to lead, shape, and inspire both manual and automation testing teams, ensuring that every feature, enhancement, and change we deliver meets the highest standards of quality, reliability, and performance.

What You’ll Do
As the Director of Quality Assurance in IT, you will play a pivotal role in overseeing the quality assurance function and leading a team of skilled QA professionals. Your responsibilities will include:

• Leadership & Team Management:
  • Provide strategic direction and leadership to both manual and automation testing teams, fostering a culture of collaboration, innovation, and accountability.
  • Mentor and develop team members, empowering them to grow their skills and deliver exceptional results.
  • Recruit, retain, and inspire top QA talent to build a high-performing team.
• Quality Assurance Strategy:
  • Define, implement, and continuously improve QA strategies, methodologies, and best practices to ensure thorough coverage and efficiency.
  • Establish key performance indicators (KPIs) and metrics to measure and report on software quality and team performance.
  • Drive the adoption of automation testing frameworks and tools to accelerate test cycles and improve coverage.
• Collaboration & Stakeholder Engagement:
  • Partner with cross-functional teams, including Business Systems Engineering, Product Management, Data Integration & Operations and Business Analysis to ensure seamless integration of QA processes.
  • Act as a trusted advisor to stakeholders, providing insights, risk assessments, and recommendations to ensure smooth project delivery.
  • Advocate for quality at every stage of the SDLC, from requirements gathering to production deployment.
• Testing & Tools:
  • Oversee the testing of all business systems and applications, including but not limited to NetSuite, Salesforce, and other business systems.
  • Ensure comprehensive test coverage across functional, regression, integration, and performance testing.
  • Lead the evaluation and implementation of QA tools and technologies to enhance team productivity and effectiveness.
  • Foster innovation by staying up to date with the latest trends and advancements in QA tools, techniques, and methodologies.
• Operational Excellence:
  • Ensure QA processes are scalable, efficient, and aligned with Mimecast’s growth and technology strategy.
  • Drive continuous improvement initiatives to optimize workflows and eliminate inefficiencies.
  • Develop and maintain documentation, including test plans, test cases, and reports, to ensure transparency and traceability.
  • Proactively identify and mitigate risks, ensuring smooth and timely delivery of IT solutions.

What You’ll Bring

• Proven Leadership Experience:
  • Demonstrated ability to lead and inspire QA teams, with a track record of success managing both manual and automation testing teams.
  • Strong interpersonal and communication skills, with the ability to influence stakeholders and foster a culture of collaboration.
• Extensive QA Expertise:
  • Deep understanding of quality assurance principles, methodologies, and tools.
  • Experience designing and implementing automation frameworks and driving adoption within teams.
  • Strong knowledge of testing strategies for business systems such as NetSuite, Salesforce, and other similar business systems.
• Technical Proficiency:
  • Hands-on experience with automation tools (e.g., Selenium, Virtuoso, TestNG, or similar) and scripting languages.
  • Familiarity with CI/CD pipelines and integration of QA processes into DevOps workflows.
  • Solid understanding of cloud environments and modern software development practices.
• Analytical & Problem-Solving Skills:
  • Ability to assess complex systems and identify areas for improvement in quality and performance.
  • Strong attention to detail and a commitment to delivering high-quality results.
• Adaptability & Growth Mindset:
  • A proactive and adaptable approach to challenges, with a willingness to embrace new tools, technologies, and methodologies.
  • Passion for continuous learning and professional development.

What We Bring
Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!


Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

• Fosters a culture of collaboration, communication, performance and learning.
• Drives innovation and creativity within and between teams.
• Introduces employees to priorities outside of their immediate realm.
• Ensures important interpersonal relationships and connections with one another and our community!

DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.