Fraud & Risk Team Leader

Job Details

Description

Who we are 

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. 

What about the team? 

As the Fraud and Risk Team Leader, you will play a crucial role in driving the success of our business by leading and developing a high-performing team. Your primary responsibility will be to ensure that KPIs, objectives, and targets are consistently met (and, where possible, exceeded), through your strategic leadership and support. A key focus of this role will be the day-to-day management of the Fraud and Payments Team within the overall Fraud & Risk department, ensuring operational excellence and risk mitigation at every level.

We are looking for an individual with exceptional communication skills, both written and verbal, who is a proactive self-starter with a passion for achieving success in a fast-paced environment. This position is essential in fostering a dynamic, results-driven team culture and empowering individuals to deliver outstanding performance.

The Fraud & Risk Team Leader reports directly to the CDD Operations Manager, and shifts will range between the hours of 08:00-18:30 Monday-Sunday.

Responsibilities:

• Developing an employee-oriented culture that encourages teamwork, supports creativity, stimulates employee engagement, and includes the team in decisions directly affecting them.
• Empowering employees to take responsibility for their objectives and ensure that they are suitably equipped with the appropriate skills, knowledge, and tools to carry out their role.
• Working with key staff to clarify resource requirements/priorities, delivering optimal scheduling at all times to meet the needs of the business and players.
• Driving optimum people performance and efficiently manage stakeholder relationships to measure progress against strategic objectives and individual/team targets.
• Monitoring productivity and quality across the team to ensure a great player journey.
• Adopting a proactive management style, using a performance management and development process that provides an overall context and framework to encourage employee contribution (including goal setting, regular assessment and review, continuous improvement, and development planning).
• Working closely with the Fraud & Risk Seniors daily to share information, best practices and implement new processes and strategies.
• Taking overall responsibility for the day-to-day management of the Fraud and Risk department, ensuring all areas of the team are sufficiently managed to ensure we meet department KPI’s.
• Ensuring a monthly audit of the department service is carried out.
• Providing clear direction to the team by developing, co-ordinating and enforcing systems, policies, procedures, and department standards.
• Leading by example and take accountability for dealing with all aspects of people management in a professional manner.
• Acting as the first point of contact for all escalated Fraud and Risk related queries alongside the Senior Analyst (i.e., technical issues, customer complaints, decision making on player accounts), and escalating to the CDD Ops Manager where necessary.
• Maintaining exceptional service by enforcing quality and customer service standards; analysing and resolving deficiencies; identifying trends and recommending process improvements.

Requirements:

• Possess the ability to identify risk and escalate matters containing potentially suspicious activities or matters that may pose a potential risk to the player or business.
• Be able to motivate and develop others around you, with exceptional verbal and written communication skills.
• Possess excellent analytical and logical thinking skills.
• Have knowledge of KYC, Anti-Money Laundering methods and AML Enhanced Due Diligence investigation techniques, and familiar with the relevant AML and UK Gambling legislation.
• Possess the ability to work in a highly pressured environment whilst managing multiple deadlines.
• Have solid organisational, time management and complex problem-solving abilities.
• Have a key understanding and risk assessment of group products and services within the online gaming environment including bingo, casino and poker products.
• Be proficient in the use of standard IT packages.

This is what you'll get

- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

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Qualifications