Front of House Coordinator

Who we are

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. 

Well, what about the role?

As the first point of contact for all incoming communications and visitors, the Front of House Coordinator plays a key role in creating a welcoming and professional environment. This role involves supporting the booking of travel and events across the company, as well as assisting with a variety of ongoing projects. The coordinator will also collaborate closely with different departments to ensure smooth day-to-day operations and support larger company initiatives. This is a dynamic and evolving position that requires adaptability, strong communication skills, and a proactive approach to the ever-changing needs of the business.

So, what will you be doing?

• Managing general office and front-of-house duties, including answering phones, responding to emails, and welcoming visitors.
• Ensuring the reception area remains tidy, professional, and presentable at all times.
• Monitoring & managing the Facilities email inbox, ensuring all queries are addressed promptly and efficiently.
• Tracking and managing temporary access cards for visitors and contractors.
• Liaising with external suppliers and contractors to support office operations and maintenance.
• Maintaining accurate visitor and maintenance logs.
• Setting up and provide refreshments for external guests and boardroom meetings.
• Coordinating domestic and international travel and accommodation bookings for staff.
• Ordering and maintaining stock levels of general office supplies.
• Receiving and distributing deliveries for the London office.
• Arranging courier bookings as required.
• Preparing new starter welcome packs and conduct office tours for new employees.
• Maintaining and updating the list of office Fire Wardens and First Aiders; coordinate necessary training and certification when required.
• Supporting the planning and delivery of internal events and initiatives, working collaboratively with other teams where needed.
• Carrying out additional administrative or operational tasks as directed by your Manager or Senior Management

And what are we looking for?

• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Strong reporting and data handling skills, particularly in Excel
• Positive, proactive attitude with a willingness to take initiative
• Excellent written and verbal communication skills in English
• Highly organised with strong attention to detail
• Patient, approachable, and friendly in all interactions
• Enthusiastic and eager to contribute to team success
• Willingness to learn and continuously improve
• Able to take ownership and learn from feedback or mistakes
• Clear and confident communicator across all levels of the business
• A strong team player who supports others and works collaboratively 

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer:

• Annual leave
• Annual bonus
• Pension plan
• Health insurance
• Company share scheme
• Volunteering days
• Home office allowance
• Wellness or Gym allowance

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer:

• Annual leave
• Annual bonus
• Pension plan
• Health insurance
• Company share scheme
• Volunteering days
• Home office allowance
• Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

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