Head of Strategy, Analytics and Consumer Products

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

Meet our team    
This role offers an exciting opportunity to work with cross-functional teams and global leaders, focusing on product roadmaps, analytics, and market insights to achieve impactful results. The Head of Strategy, Analytics and Consumer will also use data to drive commercial outcomes across PayPal’s (non FS) consumer products. This vital role has direct influence over PayPal’s commercial KPI’s and market share by ensuring that our products and our business is being managed, optimized and built to maximize our commercial success and competitiveness in-market.

Your way to impact

• This position is part of a team of payments experts who are responsible for making sure we deliver payment excellence for our large enterprise, SMB, FS and Consumer customers.

• Global matrix – interfacing with PayPal global teams and partners.

• Evangelize - Serve as a thought leader for our business and our driving great customer outcomes.  

• A connector - Partner with other Product teams, Finance, Support, Global Sales, Professional Services, and Account Management, as well as leveraging external partnerships that are built over time, to deliver for our business.

Your day-to-day

In your day-to-day role, you will use PayPal’s rich data to help drive our business

Product and Payments Strategy Development:

• Collaborate with country leaders and teams to define and implement a product roadmap tailored to the Australian market.

• Ensure alignment with broader global strategies, providing input into product direction for financial services, small to medium enterprises (SME), consumers, and large enterprises.

Product Analytics and Business Case Development:

• Conduct in-depth analytical investigations into product penetration and performance across various segments (SME, consumer, and enterprise).

• Engage with global analytics teams to leverage best practices and insights on specific initiatives.

• Prepare data-driven business cases to support product development and go-to-market strategies.

Market and Competitor Insights:

• Monitor market trends, competitor products, and payment industry innovations to inform strategic decisions.

• Translate insights into actionable recommendations for the product and sales teams.

Stakeholder Presentations:

• Use data to analyse the business, build strategies and craft and present recommendations to key internal stakeholders, along with the preparation of reports/data for PayPal Australia’s Board and PayPal Credit boards. Develop data/insights and messaging for PayPal’s external speaking events.

Consumer Product Management:

• Lead the management and innovation of non-financial services consumer products, including P2P payments, remittances (including crypto offerings), and other related payment solutions. As the commercial lead for this, use a highly analytical approach to better understand how our consumers are interacting with PayPal and what they need from us.

Strategic Planning and Alignment:

• Work closely with global markets, product, and sales teams to ensure product strategies and execution plans align with broader sales objectives and market dynamics.

• Facilitate global prioritisation and alignment meetings and ensure cohesion between global strategy and local execution.

What do you need to bring

• At least 10 years of experience in the payments, technology or consulting industry

• Exceptional ability to process and interpret data to drive strategic decisions.

• Proven experience developing forward-thinking product strategies within fast-paced environments.

• Extensive knowledge of product management, innovation, and development, ideally within the fintech or payments space.

• Hands-on experience in the payments sector is strongly preferred, particularly with SME and consumer segments.

• Understanding of the competitive landscape and market dynamics in payments, financial technology, and related industries.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Additional Job Description:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.