Inside Account Manager

• Take ownership and accountability for ensuring customer retention and growth within the assigned book of business. Manage and grow a portfolio of over 1000 existing accounts.
• Develop and maintain strong relationships with key stakeholders in high-priority accounts. Ensure multiple connections are established per account from various departments and roles to enable deeper account penetration with Progress products like ShareFile.
• Understand primary use cases, utilization patterns, and map out basic renewal requirements well in advance for each account. Handle customer retention and renewal processes efficiently.
• Achieve a retention rate greater than 90% in terms of the number of accounts and, more importantly, the value of accounts.
• Maintain long-term relationships by understanding customers’ business and aligning our product's current and future value to drive higher adoption and revenue.
• Focus on identifying and executing revenue expansion opportunities within assigned accounts through distinct upsell and cross-sell motions. Identify opportunities for upselling and cross-selling to maximize revenue.
• Accurately forecast any potential downgrades or churns and offset them with a growth pipeline.
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.
• Ensure meticulous attention to detail in all aspects of account management, from understanding customer needs to executing sales strategies.
• Each account manager will need to transact with over 1000 accounts every year, maintaining high efficiency and effectiveness in managing a large volume of accounts.
• Address client issues and provide tailored solutions to meet their needs.
• Utilize CRM software to track client interactions and manage account activities.
• Analyze account metrics and generate insights for growth strategies, with a strong emphasis on understanding and leveraging utilization patterns.
• Collaborate with cross-functional teams to ensure client satisfaction.
• Prepare and present reports on account status and performance.
• Work with cross-functional teams to ensure as much of the business is auto-billed to ensure the manual efforts are spent on value-added activities
• Ensure client trends and product use case trends or gaps are communicated regularly to the product team 

• Bachelor’s degree in business administration, Sales, Marketing, or a related field. An MBA is a plus.
• Minimum 2 years of technical software product sales experience in the US market. Proven experience in account management, preferably managing a large portfolio of accounts.
• Excellent verbal and written communication skills. Strong organizational and time management abilities. Proficiency in CRM software and MS Office, particularly Excel. Strong sales and negotiation skills. Analytical mindset with the ability to forecast and track key account metrics.
• Ability to thrive in a fast-paced, dynamic environment. Resilience in handling challenging situations and client demands. Highly motivated self-starter with the ability to drive business independently.
• Willing to work in US Time zone [6 30 PM to 3 30 AM IST]

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment 

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement 
• Interest subsidy on loans - either vehicle or personal loans
• Health Club reimbursement

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!