Installation Coordinator

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Installation Coordinator (US Support, Night Shift)

LOCATION: Cebu, Philippines

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom, and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Summary

The Implementation Coordinator is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of contracted services from NCR. The IC ensures that each customer site and project is successfully completed, delivered, and installed on time, meeting the customer’s expectations and in line with the scope of work.

Responsibilities:

• Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed
• Identify installation risks, escalate, and implement risk mitigation strategies.
• Recognize, document, and implement process/project improvements
• Coordinate with other vendors as needed for delivery of equipment or services.
• Escalate issues with maintaining the rollout schedules as needed
• Participate in meetings with key team members to review project feedback

Work Environment (this position):

• Is on the night shift (starting around 8 pm Cebu Local) to accommodate 24 X 7 operations
• Involves prolonged periods of PC and telephone usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders
• Works in a team environment; interacts with multiple internal and external customers.
• Reports to the Team Leader

Qualifications & Experience (Soft Skill Requirements):

• Able to manage time effectively and can work independently
• Adaptable to changes with a sense of urgency and works well with a team
• Able to communicate ideas concisely and work with key team members
• An innovative learner that can manage conflict and is adaptable to changes
• Detailed, focused, and well-organized; able to handle multiple projects at hand
• Can analyze and report data and figures, initiates process Improvement as needed
• Willing to work non-standard business hours as required by projects

Education and Background

• Bachelor’s Degree or education in any discipline
• Microsoft Office/PC literacy and keyboard proficiency
• Excellent written and verbal communication skills
• BPO experience is preferred but not necessary

EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”