Intern in Customer Experience

2 Days ago • All levels

Job Summary

Job Description

The intern will assist the team in daily operational activities, aiming at their professional development and growth, in addition to interacting with the other internal teams of the company. Key responsibilities include customer service, focusing on customer needs, continuous improvement, monitoring requests from the Customer Service team, acting as a bridge between the Customer Experience Team and other internal areas, and managing deadlines. The intern will use tools like Oracle, PDM, and Gmine, send daily reports to clients, handle POAs/SOAs, approve billing with the client, and create Order Items.

Must have:

Customer service
Focus on customer
Focus on continuous improvement
Monitor requests from the Customer Service team
Bridge between Customer Experience Team and other areas
Manage deadlines
Basic English
Basic knowledge of Office Package

Perks:

Scholarship
Medical Plan
Meal allowance
Transportation voucher
Gympass

1 skill required

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oracle

Job Details

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Estágio em Customer Experience

Essa vaga é no modelo presencial, das 09h às 16h, na nossa unidade de Barueri.

Sumário

Auxiliar a equipe nas atividades operacionais diárias, visando seu desenvolvimento e crescimento profissional, além da interação com as demais equipes internas da empresa.

Principais Responsabilidades

Atendimento ao Cliente.
Foco no cliente.
Foco na melhoria contínua.
Ser responsável por acompanhar as demandas solicitadas pelo time de Customer Service.
Ser a ponte entre o Time de Customer Experience e as demais áreas internas da Empresa.
Ter responsabilidade com prazos.
Utilizar as ferramentas necessárias para desenvolvimento de suas atiidades diárias: Oracle, PDM, Gmine.
Envio de relatórios diários aos clientes.
POAs/ SOAs;
Aprovação de faturamento com o cliente/ Envio de Faturamento para Analista de Faturamento.
Controle de saídas de planta (revisão da planilha da planta de Card Body) e protocolos de Processo de auditoria.
Criação de Order Itens.

Qualificações

Cursando Ensino Superior.
Inglês Básico.
Conhecimento básico em Pacote Office.

O que oferecemos

Thales oferece um programa de benefícios para nossos estagiários que inclui:

Bolsa Auxilio
Convênio Médico
Vale Refeição
Vale Transporte
Gympass

Why Join Us?

Say HI and learn more about working at Thales click here.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!