Let’s be #BrilliantTogether

The Release Manager for IT Services is responsible for planning, coordinating, and overseeing the deployment of software updates, infrastructure changes, and new services into production environments. This role ensures that releases are implemented smoothly, on time, and with minimal disruption to business operations.

The Release Management Lead collaborates with development, operations, quality assurance, and business teams to ensure that every release is thoroughly tested, documented, and meets the company's standards for quality and performance.

Responsibilities

• End-to-End Release Management: Plan, manage, and coordinate release activities across teams, ensuring timely delivery within scope and business requirements while collaborating with development, operations, and QA for release readiness.

• Governance and Compliance: Establish and enforce release management standards, policies, and procedures, ensuring compliance with ITIL and regulatory requirements while maintaining release calendars and managing release windows.

• Risk Management: Identify, mitigate, and manage release risks, ensuring rollback procedures are in place and overseeing post-release evaluations to drive continuous improvement.

• Stakeholder Communication: Act as the primary contact for release-related matters, providing regular status updates to stakeholders and ensuring proper documentation, including change logs and issue tracking.

• Process Improvement: Continuously enhance release management processes by identifying inefficiencies, implementing automation tools, and streamlining workflows to improve efficiency and reduce manual intervention.

• Collaboration & Leadership: Lead cross-functional teams throughout the release lifecycle, mentoring team members on best practices while fostering collaboration between development, QA, and operations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree preferred).

• 5-7 years of proven experience in release management, IT services, or software development lifecycle management.

• Proven experience leading complex releases in a fast-paced environment.

• Strong experience in working with CI/CD pipelines and release automation tools (e.g., Jenkins, GitLab, Azure DevOps).

• Strong knowledge of ITIL release management processes.

• Excellent project management skills, with experience using tools like Jira, ServiceNow, etc.

• Ability to work under pressure and manage multiple releases simultaneously.

• Strong communication and stakeholder management skills.

• Familiarity with DevOps and Agile methodologies.

Preferred Qualifications

• ITIL certification (Release, Control, and Validation)

• PMP or equivalent project management certifications

• DevOps or Agile-related certifications (e.g., CSM, SAFe)

#LI-RH1 #STOXX #MIDSENIOR #IT

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.