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IT Support

Lombardy, Italy (On-site)

IT Support

1 Month ago • 2-4 Years • Administrative

About the job

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Job Description

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About our Mission & Product 

ZURU Tech is on a mission to digitalize the construction process of buildings worldwide. We have a multinational team developing the first BIM software able to build your real dream home: you design, we build it!

ZURU and ZURU Tech have seen unprecedented expansion and have achieved significant milestones.

Our trailblazing BIM software continuously pushes the innovation envelope, solidifying our position as industry leaders. Over 120 markets worldwide have embraced our ground-breaking solutions, fuelling our vision. But our journey doesn't stop here!

Brilliant inventions take shape from brilliant minds. We all believe our product is extraordinary so we’re looking for extraordinary people too. Step into the future with ZURU Tech, where technology and creativity intertwine to reshape the construction industry worldwide.

Welcome to the future!

Responsibilities

Help Desk Support: Provide first-level support for technical issues, including PC setup, system configuration, and network troubleshooting. Assist in onboarding new employees by guiding them through IT processes and tools.
IT Infrastructure Management: Collaborate with the IT team to oversee the organization’s IT infrastructure, including networks (LAN, WAN), servers, and security systems. Monitor system performance, troubleshoot network issues, and implement improvements to optimize efficiency.
Cybersecurity: Assist in maintaining the integrity of the organization’s data and information systems. Support the development and enforcement of security policies, conduct regular audits, and help identify potential cybersecurity risks.
Vendor Management: Manage relationships with external vendors for IT services and equipment. Negotiate contracts to ensure favorable terms for the company.
Documentation & Reporting: Prepare business documents, maintain accurate records of IT issues, and report technical problems to the IT department. Archive important documents systematically.
Administrative Support: Handle reception activities for external staff/guests/suppliers and manage incoming calls. Organize travel arrangements and meetings for management and function managers.
Purchasing & Payments: Oversee online/offline purchases of business supplies and prepare payment documentation as needed.

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
Experience: Minimum of 2-4 years in similar roles within a tech environment or software house. Proven experience in help desk support and IT infrastructure management.
Technical Skills:
Proficient in Microsoft 365/Office 365, Active Directory, and basic scripting (e.g., Python or PowerShell).
Knowledgeable in system/network configuration and administration.
Familiarity with cybersecurity principles and practices.

PLACE OF WORK: MILAN

The research is addressed to both sexes (Legislative Decree No. 198/2006) and to people of all ages and all nationalities, under legislative decrees 215/03 and 216/03. Candidates interested and in possession of the requirements are invited to send their curriculum vitae, including the authorization to process personal data, under Legislative Decree 196/03 and to the art. 13 GDPR 679/16.

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