IT Support Coordinator

Are you ready to join a team that thrives on collaboration, innovation, and cutting-edge technology? At Bragg, our Internal IT Systems team operates in a relaxed yet dynamic environment where everyone is hands-on and engaged in diverse aspects of mission-critical infrastructure. We prioritize system efficiency, availability, and security while tackling impactful challenges that drive our success.

As our new IT Support Coordinator, you will be at the forefront of providing technical support to internal users, managing system administration tasks, and streamlining IT operations. Your role will include troubleshooting issues, supporting policy-related initiatives, and handling systems across servers, storage, and networking. If you’re passionate about learning, problem-solving, and optimizing IT processes, this position is for you.

In this role, you’ll provide exceptional service, enhance internal workflows, and ensure the smooth execution of IT tasks and projects. Join us and play a key role in shaping the future of Internal IT Support at Bragg!

Your responsibilities:

• Provide IT support to internal users, including remote offices.
• Log and track IT issues, ensuring proper documentation and timely resolution.  
• Install and maintain IT equipment and software, supporting employees and office needs.  
• Configure and manage systems across Windows, Apple, and Linux platforms for security and efficiency.  
• Oversee technical onboarding, ensuring new employees are set up with IT tools seamlessly.  
• Manage MDM and XDR systems, ensuring secure and effective operation.  
• Handle procurement processes, including sourcing, supplier communication, and contract negotiation.  
• Ensure ISO 27001 compliance, maintaining secure and robust processes.  
• Identify and resolve system issues, implementing changes to improve performance.  
• Optimize processes, enhancing efficiency and user experience.  
• Monitor and manage the Internal IT Support budget.

What you bring to the team:

• At least 3 years of experience in system administration.
• Hands-on experience with Windows, Apple, and Linux systems.
• Proven experience with project management.
• A humble attitude with a focus on earning respect through actions.
• Ability to work as part of a team or independently as needed.
• Self-driven, energetic, and hands-on, with a "can do, get it done" mindset.
• Strong ability to prioritize and manage several open issues simultaneously.

Bonus points if:

• You have experience working in a bigger international work environment and with supporting multiple locations.

What’s in it for you:

• Competitive compensation (based on your experience);
• Hybrid work model;
• 30 days annual leave;
• Educational learning opportunities to support each employee's professional growth journey;
• Sports activities, team building, and informal gatherings;
• Free drinks, fruit, and ice cream.

Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients;
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support;
• We nurture honest relationships within teams, between teams, and with our business partners;
• We encourage sports activities, team building, and informal gatherings;
• We offer plenty of time for family and fun;
• We stuff the fridge with ice cream.

Did we catch your attention? Become a part of our story – apply now! Not sure if we're a match? Apply anyway, and let's find out together!