Who we are:
Welcome to Archipelago, where we're redefining the landscape of commercial property insurance with our AI-powered data network. We believe in the power of accurate information to drive meaningful business decisions and offer solutions to generate that accurate information as easily and efficiently as possible. By connecting brokers, owners, and insurers, we empower our customers to navigate the complexities of the property insurance and risk management processes with confidence.
Archipelago was founded in 2018 and serves many of the world’s largest property brokers and their clients, representing over 500 of the worlds largest and most dynamic commercial property portfolios to improve their data and better represent their risks. Archipelago has achieved Series B funding from industry-leading investment partners including Scale, Canaan Partners, Ignition Partners, Prologis Ventures, Stone Point Capital, and Zigg Capital.
Join us at Archipelago and be part of a team dedicated to transforming the commercial property insurance industry. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers.
If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless.
NOTE: Preferred candidates to be located in Noida, India.
Who you are:
Archipelago is seeking a qualified IT Support specialist to join our growing team. You’ll be responsible for working with the US based Director of IT to maintain and support all company issued end user hardware and core software / services such as Microsoft Office 365, Google Workspace, Slack, Jumpcloud SSO, Sophos Central, Jamf, etc.
We are a distributed company headquartered in New York. This combined with a regulated customer base requires an automation and compliance first mindset in tooling and device management.
You should have a solid and diverse technical background in end user technology, as well as some customer service experience. An empathetic and problem-solving attitude and the ability to work on a growing team are all essential skills to perform well in this position.
You should be located in Noida or be comfortable commuting to our office 1-2 days a week as needed. The ideal candidate should be able to work a mid-day shift to help with early morning US based coverage.
Responsibilities:
Key Outcomes you are responsible for:
Key Metrics & Results to measure your success: list key metrics and results
Qualifications:
Bonus Points:
Benefits:
We offer excellent benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
*All benefits are subject to change at management’s discretion.
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