Junior Manager - 4PL Customer Experience

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Position Summary

As a 4PL Junior Manager, you will be responsible for overseeing the day-to-day operational management of our key clients. Acting as the primary liaison and supervisor for our 4PL service providers, you will ensure the seamless and efficient execution of customer service activities and related logistics tasks. In addition to this, you will continuously seek and assess opportunities for operational improvements to enhance service delivery and drive overall efficiency.

Key responsibilities:

Operational Responsibility

• Ensure client’s SLA (Service Level Agreement) is followed and properly executed as well as build, maintain and develop effective and efficient operational set-ups and procedures.

• Report any deviation to the agreed process or on-going issues that can affect the operation.

• Follow and maintain the control of the invoicing process both accuracy and timeliness.

• Continuously strive to keep system timely and properly updated, improve data quality, service levels and productivity.

• Generate operational reports requested by client (reports related exclusively to the operation).

• Supervise that client’s internal users are duly informed about shipment status throughout the process and make sure that all necessary procedures/tasks are carried out timely and correctly, securing a reliable and timely shipment process and delivery of the agreed services.

Leadership Responsibility

• Conduct weekly operational reviews internally to ensure that any on-going issues are discussed and resolved to the benefits of all parties.

• Organise Customer Services tasks within the team, couch and appraise team members.

• To promote an environment of Effective Communication, Constant improvement and live our values.

• Coordinate holiday/leave for the employees.

• Support the team in any escalation or inconvenience that may arise in the operation.

We’re looking for:

• At least 5 years in operations or customer services management experience in International Transportation, Logistics, or Freight Forwarding.

• 4PL operational experience is highly desirable.

• Knowledge of the freight forwarding business.

• Bachelor’s Degree in international commerce, Administration, Economy, Engineering Careers or related areas

• English and Spanish proficiency both spoken and written is required

• Good at planning, evaluation and execution

• Positive, proactive and persistent.

• Planning and execution capabilities

• Good networking skills.

• Result oriented, self-driven.

• Highly motivated with sense of urgency.

• Good communication skills.

• Ability to engage others in supporting operation and customer services growth.

• Leadership skills.

• Ability to form and motivate a team.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.