About the job
SummaryBy Outscal
About the job
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you’ll be doing…
As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.
As a member of the Verizon Design Systems team, you will drive the continued evolution and adoption of a world-class, multi-channel Design System comprising a visual language, an interaction language, a verbal and audio language, patterns for use, and coded templates and components for implementation. The Design System team provides creative direction, interfaces with teams across our B2C, B2B, Media, Technology, and Marketing divisions, and is accountable for the successful development and integration of the Design System into hundreds of millions of dollars of development work that enables billions of customer touchpoints.
As a Lead Experience Designer, you must have several years of experience in design, expert and generalist skills, and some experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products. Your workload shifts to include more facilitation and process definition and actively collaborate with business, technical, and adopter partners to ensure successful outcomes. You have the opportunity to learn skills for both Individual Contributor and Manager paths while developing a stronger design voice and point of view demonstrated through increased engagement at the studio level and within the design community.
- Lead and mentor a team of designers in the development and execution of design system components through facilitation of design activities combined with hands-on work while planning overall approach in partnership with leaders.
- Update and maintain the design system library which includes components, patterns, principles & guidelines.
- Facilitating creative concepting, divergent and convergent group work.
- Judging solution quality and context appropriateness.
- Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.
- Upholding and maintaining attention to detail for your own work and project team.
- Identify opportunities to gather user insights.
- Collaborating with research teams to shape appropriate user insight gathering activities (informal or formal, primary or secondary).
- Communicating proposed solutions to stakeholders in business terms.
- Projecting confidence that compels people to follow and inspire the best from a team.
- Persuasively presenting overall design solutions and rationale to business partners and key stakeholders.
- Playing a lead role in mentoring new team members, with a focus on craft and process.
- Playing a lead role in mentoring interns.
- Advocating for the team and recommend approaches that allow designers to do work aligned with design goals and interests.
- Seeking opportunities to contribute thought leadership to the broader design community.
- Stay up-to-date with the industry trends, best practices and emerging technologies.
You’ll Need To Have
- Bachelor’s degree or four or more years of work experience.
- Six or more years of work relevant work experience,
- Experience working in a design systems team.
- Experience with Agile software delivery environments.
- Expert proficiency with common design software (Figma, Adobe, etc.).
- Excellent communication & collaboration skills, with the ability to articulate design decisions and build consensus.
- Bachelor’s or Master’s degree in Design.
- Portfolio of professional work.
- Contributed to multiple design programs or shipped products with a large user base.
- Contributed to overall product success.
- Experience with Fortune 500 organizational environments.
#CXO
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
40
Diversity and Inclusion
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
About The Company
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can shine through. A space to create and connect with people who truly care. And where there’s the flexibility to focus on the passions that matter most. Our network is built by people like you. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. So, if you're fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
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