Localization Project Manager, Production (Contractor)

About Us

LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

The Production Team at LILT

LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations.

Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Where You’ll Work

This is a contract position based out of India.

Authorization to work in India is a precondition of employment.

What You’ll Do

The Project Manager, Production ensures successful production execution across a portfolio of accounts. This role is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators.

Key Responsibilities:

• Able to complete project management tasks autonomously
• Responsible for maintaining resources, core teams and pipeline to support project management work
• Responsiveness to internal and external comms within pre-defined SLAs
• Risk analysis to identify risks, potential issues, plan to and mitigate them
• Able to define and delegate admin work to PCs Interns
• Able to take responsibility for end to end project deliverables in accordance with SLAs
• Effectively balances and manages priorities across a variety of task types and customers
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
• Escalates issues or problems to manager in an effective manner, along with proposed solutions
• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs.
• Manage the end to end project management workflow
• Ensure all projects are delivered on time as per customer SLA
• Manage quality at project level - including Review, Verification, QA, LQE
• Responds quickly and efficiently to internal and external stakeholders
• Ensure all system admin, including data entry, is accurate
• Process and approves invoicing and payments
• Perform file analysis and engages with Solutions team for support on file types
• Creates and monitors linguistic assets (TM, Style Guides, reference material)
• Demonstrates a deep understanding of all production workflows and processes related to their accounts
• Utilize systems and tools released by Production Enablement
• Train supporting resources on key production processes and methodology
• Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
• Consistently follow correct protocols for tasks and accounts.
• Monitor and enforce adherence to correct production procedures
• Provides insight to Strategist into revenue forecasts based on production volume
• Manage quality complaints and feedback received from stakeholders
• Raise Customer Support tickets for 100% of production blockers (Jira)
• Identifies resource requirements for production work
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
• Completes ongoing risk assessment and mitigation for all production areas.
• Manage linguist communication for all projects