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Manager- Customer Retention Management

Delhi, India (On-site)

Manager- Customer Retention Management

1 Year ago • 2 Years +

About the job

Summary_{By Outscal}

5 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

CRM experience
Data analysis
Campaign management
Online gaming

Good to have:

CleverTap
Webengage
MoEngage
Excel

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About:

Founded in 2017, Dangal Games is an online gaming technology company. Poker Dangal became the opening chapter of its success story when it was founded by a group of enterprising Poker enthusiasts with a vision to transform & redefine skill gaming for the Indian circuits. As an unprecedented phenomenon, the app made it to the top 5 online Poker apps in India within a span of a few months.

After establishing a stronghold in the hearts of players all across the country, the unified gaming app — Dangal Games, was launched. Within no time it registered immense popularity with the home audience, reaching a user base of 10 lakhs+. This extraordinary feat was made possible by its benchmark easy-to-play ecosystem with a strong emphasis on AI-based safest security gateways.

Dangal Games a well-graded gaming company that offers first-rate skill based real money games. We have 4 flagship products - PokerDangal, RummyDangal, Fantasy Dangal & Dangal Games.

We are currently looking an analytical & data driven talented Manager - Customer Retention Management (CRM) to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns. Reporting to the Head of Customer Retention, the candidate will execute the Customer Retention Strategies and will be responsible for improving the overall experience for users in an effort to maximize user retention, engagement and monetization.

Requirements

What you will do:

Developing and executing the user Retention Strategy to optimize Key Performance Indicators including customer lifetime values, key touch points, retention/churn levels and average revenue per player.
Analyzing data to identify different users’ segment & design targeted campaigns for each segment
Creation and implementation of an optimized daily/ weekly/ monthly campaign program (retention and reactivation both automated and not automated), tailoring communication to different customer segments identified through CRM tool
Tracking financial effectiveness of scheduled campaigns through regular reporting, including details of customer behavior, game play and value addition
Make strategic recommendations on necessary fundamental changes in order to drive user engagement, retention and profitability
Control of the overall retention bonus spending and achieve revenue growth Month on Month

Benefits

What we are looking:

2+ years of proven experience with customer life cycle management across multi-brands / products / regions, preferably in online gaming
Hands on experience on at least one CRM tool (CleverTap, Webengage, MoEngage etc)
Analytical, data-driven and well-versed with Excel
Knowledge of CRM Statistics, Analysis and Tools, all involving the retention, reactivation and communication to customers are mandatory.
Strong team player and comfortable working in fast-paced, matrix environments.

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About The Company

Dangal Games

1 Active Job

You can never surpass the thrill of online games. The adrenaline rush you get, skill enhancement, the surge in focus, patience test, everything combines it all. Dangal Games is recognised as one of India's most loved online gaming platforms.