Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

THE ROLE

The Manager, Workforce Ops Systems and Development is primarily responsible for maintaining an expertise as it relates to staff management and asset systems and 3rd party tools in support of and from the viewpoint of the On Location Staff Operations, Hospitality and Sports Experiences teams. The Manager works closely with team to drive strategy, enhancements, maintenance, and training tools directly associated with the management of staff Operations throughout the company. This position will also work with other functional areas and business units in developing and driving consistent processes related to our systems and operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

• Technology driven; provide leadership and issue resolution as it relates to processes, technologies, and propriety systems that product and event teams utilize.
• Cultivate a working knowledge of all events/services to provide appropriate product and technology leadership and support as it relates to event staffing needs.
• Develop and maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s). Identify areas of improvement in workflow processes and implement solutions.
• Collaborate with Technology, product managers and the multiple event team workstreams to create enhancement projects, prioritize work, schedule and manage deployments, and provide status updates.
• Collaborate with teams and oversee product builds to establish efficiencies and consistencies in product development. Ensure that all Olympic and Sports Experience teams are using the system effectively and similarly to streamline communications, data and reporting, and event team processes.
• Use Inventory Management System(s) to support Staff Operations team by building and managing accommodations, maintaining web content, manage inventory, and extract data for the purposes of event operations.
• Apply critical thinking skills to resolve internal and external issues regarding proprietary Staff Management System(s).

• Organize and analyze requests for system enhancements from event teams; develop enhancement documents and plans and collaborate with technology on requests.
• Assist in testing system enhancements; clearly communicate and identify further developments and/or enhancements needed for successful functionality.
• Develop documents and presentations for operational accountability (e.g., checklists, quality assurance tests, project management) for the Product & Operations Technology team and share best practices across other workstreams.
• Establish and maintain working knowledge of 3rd party systems in support of overall project management.
• Influence process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity.
• Identify, understand, and remove roadblocks.
• Support onsite event execution logistics related to product management and event operations such as product builds, reporting, guest check-in, transportation and more.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. This position may be responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.  International travel may be required. Expected travel may range from 10-15% annually.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities

Bachelor’s Degree in Project Management, Technology, Hospitality, Sports Management, Business or a related field, or equivalent experience preferred.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities

Experience with multiple technologies and proprietary system development related to Staff scheduling and operations management, inventory management, and data analytics.

Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.

Excellent time-management and organizational skills.

Excellent situational analysis and decision-making skills.

Experience in the Travel & Hospitality industry.

Experience working with multiple technology and software platforms, including but not limited to Office 365 platform, Asana, Smartsheet, and other digital collaboration systems.

Presently resides and/or is willing to relocate to Milan, Italy

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.