Member Technical Staff - Site Reliability Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Flexera is looking for an experienced Member Technical Staff - Site Reliability Engineer to join our SRE team. We're a fast-growing, category-leading organization with ambitious objectives and a positive, inclusive culture. We're looking for passionate professionals who want to grow their talents and achieve great things. If that sounds like you, we want to talk to you about joining our team.

As a Site Reliability Engineer, you will be tasked with everything from helping with product design, to diagnosing issues, and writing automated scripts for mediating issues that occur in our production systems. You will be driven to build fault-tolerant, scalable systems and automate away as much operational toil as you can. You align with the goals of the DevOps movement in improving collaboration between the development and operations disciplines.

We are seeking someone with expensive experience working on a SaaS/Cloud product with a microservices architecture.

Responsibilities:

• Help to eliminate operational toil - seek to automate repetitive operations work
• Work with product development teams to ensure that our new features are able to meet SLAs
• Help mature the delivery process for teams; defining/managing automated deployment pipelines such as Jenkins pipelines, designing canary release deploys, building in automated fallbacks or optimizing the build chain, Infrastructure & pipeline as code, you help craft the appropriate solution for the product
• Optimize product service code to ensure that it's secure, scalable and performant
• Optimize testing capabilities to increase the assurances we have with each release
• Improve the fault detection for our services
• Create dashboards which help communicate the metrics for a given product service
• Work with product owners and product engineering teams to perform capacity planning
• Work with product engineering teams to understand performance and behavior patterns
• Be part of an on-call rotation for alerts that require engineering expertise to diagnose
• Help carry out root cause analysis for incidents, and design solutions (both software and human processes) that will help to ensure the same problem doesn't happen in the same way again
• Contribute to platform security

Minimum Qualifications:

• Computer Science degree, or related industry experience managing a mission-critical production system in AWS (or equivalent Azure/Google cloud) for at least 2 years

Critical Skills / Competencies:

• Agile software delivery methodologies
• Experience managing cloud-based services like AWS or Azure at scale
• Experience with DevOps
• Experience with docker Containers, Kubernetes, EKS, ECS
• Experience with Infrastructure as code e.g. Terraform, CloudFormation
• Experience with IaaS and Serverless services from a cloud provider
• Experience implementing fault detection, and automating fixes
• Experience designing scalable services
• Experience designing distributed, fault-tolerant systems
• A good understanding of SQL databases
• A solid understanding of data structures and algorithms
• A positive attitude and willingness to learn
• Strong conflict resolution competence
• Excellent written and verbal communication skills
• Detail oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why

Bonus Skills:

The following list of items are not pre-requisites for the role, but might give you a bit more of an idea about what you may expect to come across in your SRE role at Flexera:

• Python / Ruby / Golang / Bash experience
• Experience with Monitoring systems such as Prometheus / Grafana
• Security background
• MySQL / Amazon RDS
• Elasticsearch
• Relevant Certification e.g. AWS, GCP, Azure
• Experience of Disciplined Agile Delivery (DAD)

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