Operations Manager - Ezugi

Ezugi, an Evolution company, is expanding its team! Through the Ezugi brand we offer a complementary core Live Casino service built around Ezugi’s historic regional expertise in the following geographic markets: Latin America, South Africa, selected US and European markets. While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.

Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. "We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

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What We Offer:

• Competitive Compensation
• Benefits Package:
  • Medical, Dental, & Vision Insurance
  • 401k Match
  • Paid Time Off, Sick Time Accruals 
  • Nationwide Employee Discount Program
• Career Growth:
  • Career Advancement Opportunities
  • Employee Referral Program
  • Paid Casino Game Presentation & Technique Training
• Additional Perks:
  • Casino License Reimbursement
  • Paid Training & Break Time
  • Centrally Located Modern Studio Environment with Break Room & Refreshments

Responsibilities

• Set up studio operations and run it in compliance with global regulations, guidelines and requirements by developing strong management team and setting operational goals for each function;
• Establish and maintain culture of performance excellence within the studio;
• Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
• Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates; 
• Planning, monitoring, appraising, and reviewing job contributions of subordinates;
• Maintaining a safe, secure, and comfortable work environment for subordinates;
• Accomplishing staff results by communicating job expectations and feedback;
• Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
• Maintaining relationship with teams if requested and negotiating staff related expectations;
• Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
• Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
• Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
• Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
• Gathering and analyzing data;
• Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;
• Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;
• Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
• Replace colleagues during their vacations, sick leaves and other absences

Qualification Requirements and Competencies

• Higher or incomplete Higher education;
• Fluent English language;
• Experience managing supervisors or first-time managers (3+ years); 
• Minimum one year of experience in managing Team managers/Team Leaders in Live Dealer Casino operations;
• Promotion and implementation of best practices in Live Dealer Casino operations;
• Experience and ability to optimize studio operations applying Lean and Six Sigma methodologies;
• Proven track of records of significant quality improvements and optimizations in Live Dealer Casino industry;
• Good knowledge and ability to address complicated client complaints and requests;
• Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
• Good knowledge of physical security standards in 24/7 studio;
• Deep understanding of behaviors of Live Casino users in order to identify a problem gambling, betting pattern trends and prevent operational risks
• Experience managing units 100+ employees with significant volume of entry level employees is a merit;
• Financial basic knowledge and budgeting experience; 
• Computer skills – proficient user;
• Project Management experience;
• Experience in developing standards and procedures;
• Leadership skill;
• Collaborative work style;
• Good negotiation and persuasion skills;
• Analytical thinking;
• Adaptability, flexibility and mobility;
• Stress resistance;
• Strategic business vision;
• Proactiveness;
• Results driven attitude;

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

All your information will be kept confidential according to EEO guidelines.

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