Operations Specialist - Technology solutions

Job Description & Summary

About role

As an Operations Specialist you will be an integral player in our internal technology partner program. As part of this you will manage and expand the operational side of the program supervising and driving the planning, purchasing and controlling activities as well as enhancements of the existing operational set-up. Together with the team, you may closely collaborate with other PwC network firms (mainly outside of CEE), help develop and take to the next level our technical solution. This will also include extensive stakeholder management across different seniority levels and different geographies offering you to work in a truly global environment.

About your manager

Liviu Chirita is Partner responsible for PwC CEE Financial Crime Advisory. Originally with a background in financial services risk management, he has led an expansion of the current team into wider Risk & Regulatory topics including digital and technology related support to PwC clients. The existing multi-national team is predominantly Prague based.

Job description & summary

• Key responsibility is to supervise and coordinate operational parts of the internal partner program. The Operations Specialist will support the Programme Manager

• Manager on driving the program and closely collaborate with his/her peers on various activities.

Planning & Scheduling

• Regular interaction with multiple program partners on business and operational matters

• Coordinate the setup of meetings and prepare the agenda for calls with PwC network firms, clients, partners and platform providers

• Support the Program Manager in preparation of presentations and content material

• Assist the Program and BD Managers in meeting with other PwC offices across the globe

• Help coordinate internal meetings with the team

Controlling

• Production of management information (e.g. territory distribution of available / booked resources)

• Prepare monthly status reports on key management indicators

• Tracking management information related to new requests and existing requests and engagements

• Regular risk management processes

Resource management

• Collaborate with Request Manager and oversee the process for tracking invoicing activity

• Work with the Request Manager to ensure demand for resources is matched to relevant talent and liaise with partners

• Vendor management as part of the selected technology platform

Requirements of the role

• Technology background with previous experience from IT industry

• Broad understanding on technology trends and technology development lifecycle and the roles within it

• Stakeholder management skills

• Ability to work independently and identify opportunities for process enhancements

• Basic project management skills

• Good communication and interpersonal skills - Need to work in a matrix environment managing multiple stakeholder group interactions at different levels

• Fluent in English (expect 100% of daily communication to be in English)

• Relationship management and client focused approach

Our Benefits and Fun

• Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.

• Fair wages plus annual bonus corresponding to your performance

• Paid time off 25 days, 3 Wellbeing days and 2 extra day off from the company at the end of the year.

• High-end Ultrabook and iPhone with unlimited data.

• Benefit program with 45.000 points that you can use for holidays, education, food vouchers, sports (Multisport), health... Simply on what you enjoy.

• Support for your education and development: we offer business and digital training (Alteryx, Power BI etc.) and many other training and workshops to further develop your personal and professional skills. We pay for technical certifications and the time you spend studying them.

• Opportunity to work in the future at a foreign PwC office, for example in the USA, Canada and there are others in the selection.

• Extra-work activities and Away Days (team building, ski weekend, etc.).

• You will develop your skills while having the support from the top notch professionals in the team (also career coaching etc).

PwC is the largest audit team in the Czech Republic, law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop. Are you interested in our offer? Let us know about yourself and we will discuss more details together!

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