Process Quality - DM/Manager - Enterprise Mid Market
Job Summary
Job Description
Paytm is seeking a Process Quality - DM/Manager for its Enterprise Mid Market division. The role involves managing the EMI Support team for the Enterprise vertical and overseeing projects aimed at reducing manual efforts and increasing net revenue for accounts. Key responsibilities include proactively identifying and implementing process improvements, coordinating with product and tech teams for issue resolution, driving operational improvements, and ensuring effective communication with internal departments. The candidate will also be responsible for developing project plans, tracking program performance, and collaborating with business and technology teams to address common bottlenecks, especially on the technology front.
Must have:
- Proactive process improvements and implementation
- Coordinate with Product and Tech teams
- Identify operational improvement opportunities
- Timely communication for issue resolution
- Develop project plans
- Track program/project performance
- Engage with Business & Technology Teams
Good to have:
- Bachelor's degree or equivalent
- Experience in payments/fintech preferred
- Good Analytical Skills
- Problem solving and decision-making skills
- Knowledge of SQL is preferred
- Love for simplifying
- Growth Mindset
- Willingness to experiment and improve continuously
3 skills required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role: This role is for managing the EMI Support team for Enterprise vertical & managing
projects we are working upon to reduce the manual efforts of the teams and increasing the net
revenue for the accounts.
Expectations/ Requirements
● Be proactive in looking for process improvements and implementation of the same
● Coordination with the Product and Tech team to resolve the issues from its core.
● Identify operational improvement opportunities and drive implementation.
● Timely and effective communication with internal departments for issue resolution
● Ensure appropriate systems and infrastructure are in place to track, evaluate and support
● Role will require conferencing / collaborating with internal teams.
● Enable and encourage use of Smart thinking and lead from front
● Develop comprehensive project plans along with key stakeholders
● Track Program/Project performance, specifically to analyze the successful completion of short-
and long-term goals
● Engage with various Business & Technology Teams within Paytm to identify common
bottlenecks esp. on Technology front
Superpowers/ Skills that will help you succeed in this role
Bachelor's degree or equivalent
4 to 5 years of experience in business operations (Experience in payments/fintech space will be
preferred)
Good Analytical Skills
● Problem solving and decision-making skills
Knowledge of SQL is preferred
Love for simplifying
● Growth Mindset
● Willingness to experiment and improve continuously
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