Product Manager

“We Power the Magic!” This is the driving force behind the world-class immersive digital experiences created by Disney’s Experiences Technology & Digital team. Our mission is to enhance the magic of Disney's iconic vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club.

We are seeking a proactive, results-driven Product Manager who will take ownership of delivering innovative technology solutions for our resort experiences. This role involves leading critical initiatives like Total Experience (TxP), resort parking, room operations, online check-in, My Disney Experience checkout, and more, ensuring that guest arrivals are seamless and magical.

Key Responsibilities:

• Own the product vision for the Resort Guest Arrival within Resort Technology, acting as its biggest advocate internally and externally, and ensuring that stakeholders fully understand its features, benefits, and value propositions.
• Conduct comprehensive market research to identify trends, competitive products, and customer needs, ensuring alignment with industry best practices.
• Drive action across cross-functional teams by managing product discovery, documenting both current and future states, and guiding development efforts.
• Collaborate closely with business, product, and engineering partners to prioritize technical discussions and ensure alignment on goals and timelines.
• Facilitate requirement gathering, scope definition, and user story creation, ensuring consistent communication with internal and external teams to drive execution.
• Act as a negotiator and gatekeeper, ensuring alignment between business needs and technological capabilities, and prioritizing features with business and technology partners.
• Continuously monitor key performance metrics to track product success, identifying opportunities for optimization and driving continuous improvement initiatives.
• Proactively identify risks and dependencies that may impact product timelines, and collaborate on mitigation strategies to ensure on-time delivery.
• Build and nurture strong relationships with key stakeholders across the organization, ensuring seamless collaboration between product, tech, design, sales, and resort teams.
• Coordinate and communicate product releases and updates to stakeholders, ensuring timely delivery and a smooth deployment process.
• Collaborate with assigned solution architects to provide solution design for architecture discussions, and prepare technical specifications including sequence diagrams, wireframes, and process engineering documents.
• Collaborate with assigned solution architect and tech leads to define data translation between systems, including data conversion strategies and attribute definitions for APIs, integrations, and configurations.
• Write detailed functional specs to be used by developers for technical implementations, guiding them through the high-level architecture of the product.

Required Qualifications:

• Minimum of 3 years of product management experience within a large, matrixed organization, with a proven ability to drive product delivery from concept to execution.
• Proven experience with APIs, integrations, configurations, and working with technical components to deliver functional designs and capability mapping.
• Strong understanding of software development lifecycle and expertise in building product roadmaps.
• Experience with solution design, writing specs, wireframing, and creating sequence diagrams to translate product vision into actionable technical deliverables.
• Demonstrated ability to be the communication bridge between technical and non-technical teams, translating business needs into technical requirements.
• Strong technical background with the ability to lead complex initiatives spanning multiple teams and functional areas.
• Advanced skill in writing business, technical, and functional requirements, ensuring clarity and precision in all documentation.
• Proficiency with Microsoft Office and collaboration tools like Jira, Smartsheet, and Confluence.
• Excellent communication skills, both written and verbal, with the ability to motivate, influence, and drive teams to successful outcomes.
• Proven ability to work independently and collaboratively, maintaining high levels of productivity.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Hopitality, or related field.
• Experience in the hospitality or lodging industry.
• Familiarity with resort operations or an understanding of the domain.
• Experience with Agile development methodologies and project management tools.

Education:

• Bachelor’s degree or equivalent work experience.

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