Product Specialist (SaaS onboarding/implementations)

1 Hour ago • 2 Years + • $90,000 PA - $95,000 PA

Job Summary

Job Description

The Product Specialist will be part of the adoption services team, partnering with customers to lead the implementation of feature add-ons and enhancements to their Zenoti solution. This involves understanding customer business requirements, defining scope, planning and implementing enhancements to streamline operations and drive revenue. They will independently handle customer adoption procedures, deliver excellent customer service, lead demos and training, proactively identify and mitigate risks, stay up-to-date on product knowledge, and maintain documentation. The role requires strong communication, project management, and problem-solving skills in a fast-paced environment. The Specialist should have experience in implementing cloud solutions and translating customer requirements into business solutions, ensuring customer satisfaction throughout the process.
Must have:
  • 2+ years of experience in Enterprise product implementation and support
  • Strong software background and product functionality knowledge
  • Strong business consulting experience or equivalent
  • Experience in implementing cloud solutions
  • Ability to communicate in business terms
Good to have:
  • Knowledge of accounting principles, inventory management, and business processes optimization
  • Experience in the wellness/spa industry
Perks:
  • Be part of an innovative company.
  • Work with a dynamic and diverse team.
  • Opportunity to lead impactful projects.
  • Attractive compensation.
  • Unlimited Vacation

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

 

 

 

What will I be doing?

  • Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
  • Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
  • Independently handle customer adoption procedures while delivering excellent customer service.
  • Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
  • Drive proofs of concept and pilots for high-priority and complex customers.
  • Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
  • Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
  • Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
  • Work and communicate across groups and articulate the needs for compliance and risk management.

What skills do I need?

  • 2+ years of experience in Implementation and support of Enterprise products
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Strong business consulting experience or equivalent in an external customer facing role.
  • Proven fast learner of enterprise applications, experience in implementing cloud solutions.
  • Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Good to have knowledge of accounting principles, inventory management, and business processes optimization.
  • Experience in the wellness/spa industry is a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

 

Why Zenoti?

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
  • Attractive compensation. 
  • Unlimited Vacation

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About The Company

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes. Zenoti powers thousands of spas and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. If you're interested in joining our talented team of designers, developers, marketers, account managers and more, check out our careers page at http://www.zenoti.com/careers.html.

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