Senior Onboarding Technical Account Manager

1 Month ago • 4 Years + • Account Management • $145,000 PA - $160,000 PA

Job Summary

Job Description

As a Senior Onboarding Technical Account Manager, you will be the main point of contact for customers, helping them utilize the product, explore new use cases, and connect with support and engineering. Responsibilities include training customers, demonstrating new features, building customer relationships, finding new use cases, conducting regular meetings, working with the product team on feature requests, and triaging escalations. You will be responsible for ensuring customer satisfaction. The role requires a strong understanding of technical concepts, excellent communication skills, and a customer-focused approach.
Must have:
  • 4+ years in a customer-facing role in software/technology
  • Strong understanding of Internet protocols (HTTP/HTTPS, SMTP, SSH, etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL)
  • Knowledge of networking topology, configuration, and components
  • Strong verbal and written communication skills
  • Ability to present technical information
  • Self-driven problem solver in a fast-paced environment
  • Customer focused approach and ownership over customer results
  • Basic understanding of Python
Good to have:
  • Experience building and delivering technical partner enablement programs
  • Familiarity with APIs and their practical application
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and information extraction
Perks:
  • Stock options
  • Attractive benefits
  • Annual bonus

Job Details

Location: Western US

As part of our rapid growth we are looking for a Sr. Onboarding Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer. 

Responsibilities

  • Train customers on how to use the product. 
  • Confidently demonstrate all new features as they are added.
  • Build customer relationships and ensure the relationships remain a positive experience.
  • Proactively engage with customers to find additional use cases for their environment.
  • Conduct regular meetings and QBRs with both the technical and executive customer teams.
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner. 
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

  • At least 4 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills

Advantages: 

  • Experience building and delivering a technical partner enablement program
  • Familiarity with API’s and their practical application in a real world environment
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and how to effectively extract useful information

#LI-REMOTE #LI-MS1

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (does not include bonus or equity)

$145,000 - $160,000 USD

A little more about Axonius: 

Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.

Axonius is named to the 2025 Fast Company World’s Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

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About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

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