Product, Systems and Operations Trainer

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Central Services team in Toronto are currently looking for a Product Trainer to join the team. 

As a Product Trainer, you'll be responsible for the assessment, design and delivery of training and development for VGW to achieve business targets and success. Deliver training in a virtual or in person setting. Drive a culture of continuous learning and growth.

Key responsibilities will include:

• Deliver and facilitate training and product knowledge courses for new hires and tenured staff within VGW. This includes but is not limited to:
• VGW Brands and Products
• Facilitate Onboarding Training of new hires
• Deliver refreshers and upskill training programs
• Product & Systems Training
• Process updates
• Org-wide Initiatives
• Support all operational teams
• Schedule and facilitate seminars, workshops, training reminders and self-paced training.
• Conduct evaluations and assess training outcomes. Establish and report on results to evaluate program and initiative effectiveness to achieve business results.
• Work in conjunction with L&D to develop training modules and programs for VGW.
• Work in collaboration with the managers and team leads of the various lines of businesses to identify and close employee knowledge or skills gaps to achieve success.

What you will bring to the role:

• Minimum bachelor level degree in a relevant discipline is preferred, or equivalent level of knowledge gained through higher levels of practical experience.
• 2+ years experience in Learning & Development.
• Consulting, relationship management, influencing and negotiation skills.
• Knowledge of adult learning principles and the ability to deliver training programs.
• Knowledge of human resource organizational policies and practices.
• Excellent communication, presentation and facilitation skills.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

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