The Quality Assurance Specialist will conduct thorough reviews of customer support agent interactions, provide feedback and coaching, and suggest process improvements. Responsibilities include quality evaluations, training sessions, workflow improvements, macro updates, identifying customer needs, analyzing feedback, and escalating issues. The role also involves answering customer inquiries via chat and email. The ideal candidate will have at least six months of iGaming experience, fluency in Danish and English, excellent attention to detail, strong time management skills, and impeccable initiative.