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Remote Bilingual Customer Service Specialist

Hidalgo, Mexico (Remote)

Remote Bilingual Customer Service Specialist

13 Hours ago • All levels • Broadcast • Undisclosed

About the job

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Job Description

As a Bilingual Contact Center Sr Specialist at Nielsen, you will be the primary point of contact for Nielsen panel families. Responsibilities include managing relationships with participating households, conducting phone interviews to verify eligibility and ensure proper equipment setup, troubleshooting technical issues remotely, and collecting device information for accurate data collection. Strong communication, negotiation, and persuasion skills are essential for recruiting, coaching, and supporting families. You'll need to meet performance goals related to sample quality and customer satisfaction. This remote position requires a dedicated workspace, high-speed internet, and flexibility for evening/weekend work, with mandatory in-person orientation in Mexico City. Fluency in English and Spanish (written and verbal) is crucial.

Must have:

Fluency in English and Spanish
Excellent communication & customer service
Strong computer & technical skills
Time management & organization skills
Manage Nielsen panel families
Meet performance goals

Good to have:

Sales experience

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting work-From Home Opportunity!

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Candidates must within a 2 hour radius of Mexico City

Job Responsibilities & Home Office Requirements

Managing relationships with Nielsen families participating in media measurement panels.
Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
Strong communication and persuasion skills are crucial.
Collect device information, troubleshoot remotely, and ensure accurate data collection.
Meet performance goals related to sample quality and customer satisfaction.
Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

Fluency in both English and Spanish (written and verbal) is essential.
Excellent negotiation and customer service skills are required.
Sales experience is a plus.
Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
Superior organizational and time management abilities.
High school diploma or equivalent work experience.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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