RevOps Manager

Key Responsibilities:

• Sales and Revenue Process Optimization
  • Collaborate with sales, marketing, partner and customer success teams to streamline and optimize end-to-end revenue processes, from lead generation to customer retention.
  • Identify opportunities for process improvements and implement solutions to enhance productivity, scalability, and reporting accuracy.
• CRM Management (Salesforce & HubSpot):
  • Own the administration and configuration of Salesforce and HubSpot, ensuring both platforms are aligned with the company’s revenue strategy and business needs.
  • Implement and maintain data governance and integrity protocols within Salesforce and HubSpot to ensure accurate forecasting, pipeline management, and reporting.
  • Oversee customizations, integrations, and workflows to improve CRM efficiency and adoption across the business.
• Revenue Technology Stack Management (Outreach, Zendesk):
  • Manage and optimize outreach automation via Outreach to enhance sales team productivity, improving cadence, sequences, and overall engagement.
  • Work closely with the customer success team to integrate and optimize Zendesk for seamless customer support workflows, ensuring customer feedback loops are efficient and impactful.
  • Identify and lead technology stack integrations to ensure seamless data flow between tools and enhance cross-departmental visibility.
• Data Analytics & Reporting:
  
  • Develop and maintain dashboards, reports, and KPIs that provide actionable insights into revenue performance, sales productivity, customer success, and marketing effectiveness.
  • Drive data-driven decision-making by providing leadership with clear and actionable insights on pipeline health, conversion rates, customer churn, and revenue attribution.
• Revenue Forecasting & Planning:
  • Partner with sales leadership to build accurate, data-driven revenue forecasts, tracking progress against targets, and identifying potential risks and opportunities.
  • Implement scalable models to support long-term forecasting across the enterprise.
• Cross-Functional Collaboration:
  • Work closely with Sales, Marketing, Customer Success, and IT teams to ensure the revenue operations strategy aligns with overall business goals and objectives.
  • Work closely with Sales, Marketing, Partnership teams to drive an ABM approach, while working with sales to maintain and support their target account lists and our ICP.
  • Provide operational support during quarterly business reviews (QBRS), annual planning, and other strategic sessions.
• System & Process Documentation:
  • Maintain comprehensive documentation of processes, tools, and best practices across the revenue team to ensure continuity, ease of training, and adherence to compliance standards.
• Training & Enablement:
  • Provide training and support to sales, marketing, and customer success teams on revenue operations tools, CRM best practices, and data management processes.
  • Continuously evaluate system usage and adoption, implementing necessary improvements and driving user engagement.

Qualifications:

• Experience:
  • 6-10 years of experience in Revenue Operations, Sales Operations, or a similar role with exposure to enterprise software environments.
  • Proven expertise in Salesforce administration and optimization for enterprise-scale sales teams.
  • Experience with HubSpot, Outreach, and Zendesk to manage cross-functional operations, automation, and reporting.
• Skills:
  • Strong proficiency in Salesforce (customization, reporting, workflow automation) and HubSpot (CRM, reporting, lead management).
  • Hands-on experience with Outreach for sales engagement and automation processes.
  • Knowledge of Zendesk for customer service operations, including reporting, ticket management, and cross-functional integration.
  • Proficient in data analysis, financial modeling, and forecasting techniques.
  • Advanced Excel skills (pivot tables, VLOOKUP, formulas, etc.) and experience with BI tools.
• Business Acumen:
  • Strong understanding of Enterprise software sales cycles, customer lifecycle, and revenue models.
  • Ability to think strategically and implement scalable processes that drive revenue growth.
• Communication Skills:
  • Excellent interpersonal and communication skills with the ability to present complex data and concepts to both technical and non-technical stakeholders.
  • Strong problem-solving skills with a proactive, solution-oriented mindset.
• Project Management:
  • Ability to manage multiple projects simultaneously with a focus on delivering results within deadlines.
  • Strong organizational skills and attention to detail.

• Certifications: Salesforce Administrator or Developer certifications, HubSpot certifications, Outreach certifications.
• Experience: Experience working with fast growing enterprise sales teams in a RevOps capacity.